Collaborative Health Record (CHR)

🎞️ View video tutorial: <a href="https://www.screencast.com/t/umLSHsySIwXM" rel="nofollow noopener noreferrer" target="_blank">Using the TELUS Collaborative Health Record UpPatient app</a>

UpPatient is the TELUS Collaborative Health Record (CHR) patient app. Using this app, your patients can connect to any CHR clinic they're registered at, provided the clinic is configured with this offering.

Through the UpPatient app, patients can easily join their virtual visits and communicate with their provider through video, audio and chat messaging. During a virtual visit, a patient can receive a task from the provider. For example, they can be assigned a Qnaire to complete. These tasks can be completed during or after the visit.

📌 Note: If a patient does not have access to the UpPatient app, they can still attend a virtual visit from any device using the email/SMS link they receive.

<a href="https://help.inputhealth.com/en/articles/3968552-booking-appointments-using-the-uppatient-app-for-patients" rel="nofollow noopener noreferrer" target="_blank">Book</a>, <a href="https://help.inputhealth.com/en/articles/3968328-managing-your-appointments-from-the-uppatient-app-for-patients" rel="nofollow noopener noreferrer" target="_blank">change and cancel</a> appointments

<a href="https://help.inputhealth.com/en/articles/3971608-completing-questionnaires-in-the-uppatient-app-for-patients" rel="nofollow noopener noreferrer" target="_blank">Complete any unfinished assigned Qnaires</a> 📌 Note: Qnaires sent from a patient's chart cannot be viewed or completed using the patient app. Only Qnaires attached to appointments or assigned during virtual visits are accessible.

<a href="https://help.inputhealth.com/en/articles/3971813-viewing-and-responding-to-messages-from-your-clinic-via-the-uppatient-app-for-patients" rel="nofollow noopener noreferrer" target="_blank">View messages and health information sent by your clinic, and respond to messages if enabled to do so</a>

Be notified when it's time for a virtual visit (with a join link)

- <a href="https://help.inputhealth.com/en/articles/3968552-booking-appointments-using-the-uppatient-app-for-patients" rel="nofollow noopener noreferrer" target="_blank">Book</a>, <a href="https://help.inputhealth.com/en/articles/3968328-managing-your-appointments-from-the-uppatient-app-for-patients" rel="nofollow noopener noreferrer" target="_blank">change and cancel</a> appointments 
- <a href="https://help.inputhealth.com/en/articles/3971608-completing-questionnaires-in-the-uppatient-app-for-patients" rel="nofollow noopener noreferrer" target="_blank">Complete any unfinished assigned Qnaires</a> 📌 Note: Qnaires sent from a patient's chart cannot be viewed or completed using the patient app. Only Qnaires attached to appointments or assigned during virtual visits are accessible.
- <a href="https://help.inputhealth.com/en/articles/3971813-viewing-and-responding-to-messages-from-your-clinic-via-the-uppatient-app-for-patients" rel="nofollow noopener noreferrer" target="_blank">View messages and health information sent by your clinic, and respond to messages if enabled to do so</a>
- Be notified when it's time for a virtual visit (with a join link)
- View demographic information

Patients are prompted to download the UpPatient app and connect to your clinic when you invite them to do so. See:

<a href="https://help.inputhealth.com/en/articles/4935513-inviting-patients-to-access-the-patient-app-uppatient" rel="nofollow noopener noreferrer" target="_blank">Inviting patients to access the patient app (UpPatient)</a>

<a href="https://help.inputhealth.com/en/articles/5204678-inviting-referred-patients-to-access-the-patient-app-uppatient" rel="nofollow noopener noreferrer" target="_blank">Inviting referred patients to access the patient app (UpPatient)</a>

- <a href="https://help.inputhealth.com/en/articles/4935513-inviting-patients-to-access-the-patient-app-uppatient" rel="nofollow noopener noreferrer" target="_blank">Inviting patients to access the patient app (UpPatient)</a>
- <a href="https://help.inputhealth.com/en/articles/5204678-inviting-referred-patients-to-access-the-patient-app-uppatient" rel="nofollow noopener noreferrer" target="_blank">Inviting referred patients to access the patient app (UpPatient)</a>

Patients can also manually download the UpPatient app from Google Play or the Apple App store, and request to connect to your clinic. See <a href="https://help.inputhealth.com/en/articles/3903329-creating-an-uppatient-account-and-connecting-to-a-clinic-for-patients" rel="nofollow noopener noreferrer" target="_blank">Creating an UpPatient account and connecting to a clinic (for patients)</a>.

The UpPatient app has an intuitive interface and allows patients to <a href="https://help.inputhealth.com/en/articles/3962765-forgot-your-uppatient-password-for-patients" rel="nofollow noopener noreferrer" target="_blank">reset their password</a> when they forget it. If patients have trouble remembering passwords, they can choose to <a href="https://help.inputhealth.com/en/articles/5214895-unlocking-the-uppatient-app-using-your-finger-print-biometric-authentication-for-patients" rel="nofollow noopener noreferrer" target="_blank">enable biometric authentication</a> (fingerprint or face scan) instead.