You can add staff tasks, patient tasks, and tags to a patient's card in a Pathway. These can be added before, during, or after a virtual visit. These tools are designed to help improve patient care and clinic flow without having to leave the virtual visit or the patient's chart.

For example, you may want staff to obtain consent from the patient before starting the visit, or you may want to ask the patient to view a handout or video related to the condition they're reporting.

Similar to appointment tags, tags on a Pathway card or virtual visit allow you to highlight important characteristics related to your patient.

📌 Note: Tasks and tags must be configured in Settings > Pathways before you can assign them to a virtual visit.


1. Open the patient's chart to view the Pathway.

2. From the Tasks & Tags tab, click + Assign tasks or + Assign tags.

3. In the window that appears, select a task or tag from the list and click Assign.

You can see the assigned tasks and tags at a glance, and whether they were completed. Tasks assigned to patients appear in the Chat panel when the patient joins the visit.

💡 Tip: To mark a task as complete, click the checkmark icon.

Updated December 24, 2021

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