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Tracking WorkSafeBC claims and payments (British Columbia)
Tracking WorkSafeBC claims and payments (British Columbia)

Use a dashboard to track your WSBC payments.

Updated over a week ago

If you submit WorkSafe BC (WSBC) claims through the TELUS Collaborative Health Record (CHR), you can track your claims and payments using various

WSIB ESP Payments analytics dashboards. You can view the following dashboards that are tailored to specialty-specific billing codes:

  • Cardiac surgery

  • Cardiology

  • Dermatology

  • Diagnostic radiology

  • Emergency medicine

  • Gastroenterology

  • General internal medicine

  • General surgery

  • Neurosurgery

  • Obstetrics and gynecology

  • Ophthalmology

  • Orthopedics

  • Otolaryngology

  • Plastic surgery

  • Respirology

  • Thoracic surgery

  • Urology

  • Vascular surgery

To add these dashboards to your CHR, contact the TELUS Health support team through the in-app support bubble. See Contact us.

Steps

1. From the main toolbar, click Analytics (eye icon).

2. From the list of available dashboards on the right side, search for and click the WSIB ESP Payments specialty dashboard.

The dashboard opens and lists your WSBC payments report.

3. At the top of the report, use the following filters to narrow the scope.

Filter

Description

Pay Date

Date of bill payment from WSBC. By default, the report shows bills with a payment date within the last 30 days.

Click to change the time range.

Provider

The provider associated with the WSBC bills.

By default, the report shows all providers. To filter and show payments for only a provider, click and select the provider's name from the list.

WSBC

The report automatically shows only payments associated with WSBC claims.

Code

The report automatically shows only the available WSBC billing codes for the chosen specialty.

Status

Filters the report based on the bill status in the CHR.

Bills in a “draft”, “ready” or “submitted” status are not shown by default so that this report shows only bills paid by WSBC.

More > Service Date

Filters the report based on bill service dates.

More > Message

Filters the report based on messages received in the CHR from WSBC.

More > Paid

Remove anything not paid.

More > Patient ID

Filters the report based on bills associated with a specific patient

3. In the report details, review each row, which is an individual claim submitted to WSBC.

Column

Description

ID

The patient chart ID. Click to open the patient chart associated with the claim.

Name

The patient name associated with the WSBC claim.

WSBC

Identifies whether the claim is associated with WSBC.

  • True = WSBC claim

  • False = Not a WSBC claim

Provider

The provider associated with the WSBC claim.

Seen

The "seen date” entered on the WSBC bill when submitted.

Status

The bill status in the CHR.

Code

The billing code associated with the WSBC bill.

Quantity

The quantity entered on WSBC bill.

Percentage Billed

The billed percentage associated with the WSBC bill.

Days until Surgery

The time (in days) between service date on consult WSBC bills and service date on surgical WSBC bills.

Billed

The amount billed and submitted through the CHR.

Paid

The amount paid by WSBC.

Payment %

The % paid based on billed amount.

Updated July 22, 2021

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