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CHR Release Notes 2022
CHR Release Notes - version 21.17
CHR Release Notes - version 21.17

January 5, 2022

Updated over a week ago


British Columbia: Generating PDF WorkSafeBC (WSBC) forms 8 and 11

You can now generate a PDF of your patient’s WSBC forms 8 and 11 once you have saved or submitted them with an insured bill. This is especially useful if you want to see what you documented in a form or if a patient or lawyer requests a patient’s WSBC forms.

Open a saved or submitted insured bill and click the printer icon in the top-right corner of your WSBC billing item. The CHR generates a PDF that you can download, print, fax, or email with or without a cover page. See Generating a PDF copy of a WorkSafe BC form for more information.

Ontario: Provincial billing improvement - Viewing the transaction details of a bill

For bills created as of January 5th, you can now see transaction details of claims sent to MDBilling and claims returned from MDBilling or the Ministry of Health (MOH). Once you submit a claim, you see an information icon at the top-right corner of every billing item showing transaction details such as the status, paid amount, and MDBilling Claim ID. This is particularly useful when you want to see when you were paid, or when you want to see the history of changes made to a bill, for example the bill was submitted, it came back refused, changes were made to the bill and resubmitted, and then you got paid. See Viewing transaction details of your submitted provincial claims (Ontario).


Below is a list of bugs we identified and fixed in this release. For more information, contact our TELUS Health support team.

  • When you set your account timeout duration for extended periods, you no longer remain logged in to your CHR account after the set hours of inactivity.

  • When you update patient demographics via the Patient Data section in a patient chart, it now reflects immediately in the patient header or demographics section of the patient chart dashboard view.

  • When viewing patient’s next appointments from the patient chart header and they have more than five future appointments booked, the date beside Next appointment reflects correctly now. The correct appointments are now displayed in the Upcoming appointments window in the patient chart header.

  • Rejected appointments no longer appear in the list of appointments in the Upcoming appointments window in the patient chart header.

  • In PEI, the billing code 2505 is now available to all specialties, except when the specialty is listed as Dental.

What's new in the CHR help

Here’s what we recently added to the CHR help (

CHR eLearning courses

CHR Training Videos

Scheduled time of update: Evening of January 4, 2022

No preparation is required in advance of the update. All CHR update activities are managed by TELUS Health via a zero-downtime rolling deployment in the CHR’s cloud infrastructure, which allows the system to operate without interruption of service during updates.

No data migration is required as part of this update.

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