📌Note: You must have the TELUS eClaims permission to perform the integration.
TELUS Health eClaims is a direct billing service that allows allied health professionals to quickly and easily submit electronic claims to insurers on behalf of patients. You can submit eClaims as an independent provider where payment goes to you, or as a clinic with associated providers, where all payment goes to the clinic.
Contact the TELUS Health support team through the in-app support bubble (see Contact us) and inform them that you wish to have TELUS Health eClaims enabled.
You must register with TELUS Health eClaims, before setting up the eClaims integration within the CHR.
⚠️Important: To update any clinic or provider information related to eClaims, you must first make the changes in the eClaims portal, before updating them in the CHR.
Steps
1. In your CHR account, from the main menu, click Settings > TELUS eClaims.
2. Select the Independent practitioner tab and click + New Practitioner.
The Add independent practitioner window opens.
3. Complete the fields using the below table:
⚠️Important: To avoid errors when submitting claims, when entering your TELUS Health eClaims account credentials, enter the information exactly as it appears in the TELUS Health eClaims portal. Do not add any extra spaces or zeroes.
📌Note: To locate the information in your TELUS Health eClaims portal, refer to the TELUS Health eClaims help page Setting up eClaims with your practice management software solution.
Field | Description |
Practitioner | Select your name from the list. |
Practitioner ID | Enter your TELUS provider ID found in the TELUS Health eClaim portal. This is a 4 to 7-digit number. |
Location | From the list, select the clinic location where you are practicing from. |
Location ID | Enter the location ID for the selected location, found in the TELUS Health eClaim portal. |
Role | Select your role from the list.
📌Note: If you have more than one role, you must add another provider integration in the CHR, i.e. one integration per role. |
Province | Select the province that you practice in from the list. |
License number | Enter your license number found in the TELUS Health eClaim portal. |
License Issuer | Select the organization that you are registered with from the list. You only see the organizations for your selected province.
📌Note: If you have more than one role, your license number and issuer must match the role you selected above. |
Username | Type the username you use to log into the eClaims portal. |
Password | Type the password you use to log into the eClaims portal. |
Test login credentials | Click to see if the username and password are correct.
If correct, the systems advises that they are valid. If incorrect, the system advises that they are missing or invalid.
|
Status | Select Enable practitioner to enable submitting claims from the selected location as an independent provider.
Keep this field clear if the provider is not ready to create and submit claims. For example, if you’re completing the setup for a new provider joining your clinic, but they have not started seeing patients. |
4. Click Save. The provider now appears in the list.
5. To edit provider details, click the pencil icon next to the provider's name.
📌Note: To disable the provider temporarily, clear the Enable practitioner field from the Edit independent practitioner window.
6. To delete the provider’s eClaims integration, click the trash bin icon next to the provider's name. Confirm the action by clicking Okay.
📌Note: If you delete a provider's eClaims integration, and you want to add the integration again, you must re-enter all the information. Alternatively, you can disable the provider temporarily by clearing the Enable practitioner field from the Edit independent practitioner window.
Updated, January 15, 2024