🎞️ View video tutorial: Configuring user permissions and roles
The following table describes the permission options available in TELUS Collaborative Health Record (CHR).
Users receive permissions from their role(s). However, you can modify a user's permissions individually. To learn more, visit Managing user roles or Modifying a user's permissions. If you are using role-based access control, you must modify a user's permissions via the role. Visit Managing user roles (role-based access control) for more information.
Enables users to access the Inbox area of the CHR.
From the Inbox, users can access their and others' inbox messages, including internal communications, messages from patients, incoming faxes, emails and Qnaire responses.
Enables users to access the Outbox area of the CHR.
From the Outbox, users can view a log of all outgoing messages and other communications sent by themselves and other users.
Enables users to access the Schedules area of the CHR.
From the Schedule area, users can view provider appointment schedules.
Enables users to access the Patients area of the CHR and to search for and open patient charts.
📌 Note: Granting the Patients permission also grants the Staff Patient Settings permission when you save your changes.
Staff Patient Settings
If users need the ability to book appointments, update patient demographic information and view admin notes, but should not be able to view patient clinical data, clear the Patients permission and select this permission instead. This limits the user's access to patient chart while allowing them to view only the demographics and admin notes.
Enables users to archive (inactivate) patients who should no longer display in the patient list or in patient searches.
Enables users to combine duplicated patient charts.
Enables users to export part or all of patient charts as a PDF file that can be printed, faxed, or sent to those who request it.
Enables users to build and modify Qnaires.
Enables users to add and modify contacts and facilities.
Enables users to access the Referrals area of the CHR.
Also enables users to view, manage and add new referrals.
Enables users to organize and group Qnaires, forms and templates for providers.
📌 Note: Only users who have permissions for template creation can add to a folder.
Enables users to unlock and edit signed encounters.
Unlock Referral Letters
If your clinic enabled the ability for users to sign/lock letters they create, this permission enables users to unlock any of their signed letters.
📌 Note: Only the user who created a letter can unlock the letter.
Enables users to review and change patients' Qnaire responses.
Enables users to login and access the Point of Care (POC) app.
Providers who send their patients Qnaires via the app must have this permission.
Enables users to manage CHR user accounts. This includes deactivating accounts and modifying account settings.
📌 Note: You must also have the User Settings permission.
Enables users to add roles, modify role settings, and assign roles to users.
Enables users to generate prescriptions.
Enables users to create and view encounters.
Enables users to access the Billing area of the CHR.
Enables users to create, update and delete claims for provincial insurance ("ministry") billing.
Enables users to change the status of multiple selected insured claims at once from the clinic's billing dashboard.
Enables users to create and modify presenting issues (reasons that patients come in for visits).
📌 Note: For this option to work, the user must also have the Templates: Encounters permission.
Enables users to modify or delete existing admin notes in patient charts.
Enables users to set who has access to specific patient charts or to specific encounters.
Enables users to access the Analytics area of the CHR.
Enables users to view the Embedded Views widget Summary view of patient charts. From here users can perform a number of calculations and view patient-specific analytic dashboards.
Enables users to use the background import tool to import patient data.
User Profile Settings
Enables users to edit their profile settings. This includes their credentials and billing number.
📌 Note: Users can edit their own profile and update their profile picture with either the Edit Other Users or User Profile Settings permission.
Enables users to manage schedule settings (provider hours, etc.), appointment types, locations and rooms.
⚠️ Important: CHR mobile users require this permission to enable access to their schedules on their device.
Enables users to add vacation and off time to schedules via the Vacations tab of Schedule Settings.
Rooms Management Settings
Enables users to add, edit, and delete rooms.
Enables users to set and modify outgoing email and SMS (text message) notifications for appointments, Qnaires and portal messaging.
Account Level Alert Settings
Enables users to create, edit or manage alerts for the entire domain's patient data reference ranges and expiry dates.
Enables users to create case dashboards and statuses for patient cases.
Enables users to configure the TELUS Health eClaims integration for independent providers or multiple providers in the CHR.
Enables users to create, modify and delete custom text for online booking and for the patient portal (i.e. for your patient-facing web sites).
Enables users to add user accounts (invite users) and to view the list of users.
Enables users to add and modify care teams for patients.
📌 Note: For this option to work, the user must also have the Patient Settings permission.
Enables users to customize their summary view when viewing patient charts. This includes adding, moving, modifying and removing widgets.
Enables users to modify the disclaimer / privacy and consent terms that appears to patients at the beginning of Qnaires.
Enables users to customize how Qnaires are seen and managed on Tablet devices. For the POC app, this includes branding and passcode.
Enables users to customize how Qnaires and other communications appear on smartphones. For the POC app, this include branding and passcode.
Enables users to add or modify products and inventory billed through third-party and private billing.
Enables users to modify billing status options, to manage billing integrations and bill defaults, and to modify public and private billing settings.
User Contents Settings
Enables users to modify their associated user folder contents.
Enables users to export data from the CHR as .CSV files.
Enables users to import data into the CHR using . CSV files.
Setup Lab Integration
Enables users to set up lab integrations such as Excelleris and Dynacare in BC, MB and ON.
📌 Note: For this option to work, the User Contents Settings checkbox must also be selected.
Enables users to manually add medications and treatments to the clinic-wide formulary database. Items in the formulary can be prescribed.
Provide additional control over which users can access, create or edit injection or immunization templates.
Enables users to view and modify workflow phases, transitions, tags and patient and staff actions.
Enables users to create, modify, duplicate and delete encounter templates.
Enables users to create, modify, duplicate and delete letter templates.
Enables users to create, modify, duplicate and archive form templates.
Enables users to create, modify, duplicate and archive label templates.
Enables users to upload a custom header to their profile, without updating any other user's custom header settings.
Enables users to Create and modify case templates, including case data properties.
Enables users to create, modify and delete data slice templates.
Enables users to create, modify and delete their own message templates. Message templates are used for internal messages and for messaging patients via the patient portal.
Enables users to create, modify, duplicate and delete cover page templates.
Enables users to create, modify, and delete flowsheet templates.
Modify Embedded Views
Enables users to modify some patient analytic dashboards if your clinic has been enabled to do this (and has a user ID).
Enables users to perform mass actions on messages/tasks in their inbox.
Enables users to access the Integrations > My Integrations setting. This setting allows a user to configure an integration for their own CHR account (for example, a provincial eHealth viewer).
Enables users to access the Integrations > Admin setting. This setting allows a user to configure an integration for the entire clinic (for example, a provincial eHealth viewer).
TELUS CHR Mobile
Enables users to access the TELUS CHR Mobile setting and see a QR code. This is used to pair a user's device with the TELUS CHR Mobile application.
Updated June 2, 2023