📌 Note: To create flex schedule templates, you must have the Templates: Schedules permission. See Modifying a user's permissions.

Flexible working hours, or flex schedules, are used when a provider's schedule is not consistent. If the same schedule applies to more than one provider and/or more than one date, you can create a flex schedule template.

For example, the providers in your clinic work standard 9-5 office hours Monday to Friday but, every third Tuesday, the providers take turns staffing an evening addiction clinic. Because the providers do not normally work Tuesday evenings, you would add the addiction clinic as flex hours to each provider’s schedule on the dates they are scheduled to cover the addiction clinic. However, you can create a template to easily apply the addiction clinic schedule to the appropriate provider on their scheduled dates instead of doing them one-by-one.

You first create the flex schedule template and then choose the provider(s) and date(s) to apply the template to.

Steps

1. From the main menu, click Settings > Scheduling > Hours and then click Flex Templates.

2. The Flexible Schedule Templates window appears, listing any existing templates.

3. Click Add Template.

4. In the Template Name field, type a descriptive name for your flex template e.g. Addiction clinic.

5. On the calendar, click on a time to add working hours. The Add Work Hour window appears.

💡 Tip: You can change the zoom level on the calendar by clicking the magnifying glass in the top right corner.

6. Configure the specific working hours as follows:

Field

Description

Location

If your clinic has multiple locations, select the clinic location that applies to the working hours selected.

💡 Tip: The default is your primary location.

Start

Select the time that providers begin to see patients for the specified services.

Until

Select the time that provider(s) finish seeing patients for the specified services. (i.e. the end of the last appointment for that working hour block).

Colour on Schedules

Select a colour for the working hours.

Slot

Select the number of patients (1-10) you can book in one time slot.

Intervals

Select the default length of each appointment ( e.g. 5, 10, 15 mins etc.)

Patients that self-book will also see the selected interval. For example, for 30 minute time intervals, patients can book appointments at 8:00, 8:30, 9:00, 9:30, etc.

Show on Scheduler

By selecting this option, a thicker line is displayed at each time interval, making it easier to see the appointment time slots on the schedule.

Stacking

This applies to online booking.

Select On if you want patients to only see and book the next available appointment. This prevents gaps in your schedule.

Services

Select the appointment types you offer during these working hours.

Click All to select all appointments your clinic offers.

📌 Note: To indicate lunch or administrative time, do not add working hours. Leave them blank or fill them by creating lunch or admin time templates. See Creating vacation and off-time templates.

7. When you are finished adding the working hours, click Save.

8. Once you’ve added all working hour blocks, click Save to save the template.

The template now appears in the list of your flex templates and can be applied to provider schedules. See Applying flexible working hour templates to provider schedules.

Updated February 7, 2021


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