📌Note: You must have the TELUS Health eClaims permission to perform the integration.
TELUS Health eClaims is a direct billing service that allows allied health professionals to quickly and easily submit electronic claims to insurers on behalf of patients. You can submit eClaims as a clinic with associated providers, where all payment goes to the clinic, or as an independent provider where payment goes to you.
Contact the TELUS Health support team through the in-app support bubble (see Contact us) and inform them that you wish to have TELUS Health eClaims enabled.
You must first register with TELUS Health eClaims, before setting up the eClaims integration within the CHR.
When you are ready to set up the TELUS Health eClaims integration in the CHR, you must:
⚠️Important: To update any clinic or provider information related to eClaims, you must first make the changes in the eClaims portal, before updating them in the CHR.
Steps to add a clinic
1. In your CHR account, from the main menu, click Settings > TELUS eClaims.
2. From the Associate practitioner tab, click +New Organization.
The Add organization window appears.
3. Complete the fields using the below table:
⚠️Important: To avoid errors when submitting claims, when entering your TELUS Health eClaims account credentials, enter the information exactly as it appears in the TELUS Health eClaims portal. Do not add any extra spaces or zeroes.
📌Note: To locate the information in your TELUS Health eClaims portal, refer to the TELUS Health eClaims help page: Setting up eClaims with your practice management software solution.
Field | Description |
Location | Select your clinic location from the list.
📌Note: You can only link one location to one organization in your CHR. To link an already linked location to a different organization, you must first delete the original organization. |
Location ID | Enter the location ID for the selected location, found in the TELUS Health eClaims portal. |
Organization Type | Select Clinic. |
Organization Name | Enter your organization name, found in the TELUS Health eClaims portal. |
Organization ID | Enter your organization’s TELUS provider ID (a 4-7 digit number), found in the TELUS Health eClaims portal. |
Username | Type the username you use to log into the eClaims portal. |
Password | Type the password you use to log into the eClaims portal. |
Test login credentials | Click to see if the username and password are correct.
If correct, the systems advises that they are valid. If incorrect, the system advises that they are missing or invalid.
📌Note: If you see the response Account locked, wait for 15minutes and try again, refer to Unlocking your account. |
Status | Select Enable location to enable submitting claims from the organization, i.e. the selected location.
Keep this field clear if the clinic is not ready to create and submit claims. For example, if you’re completing the setup for a new clinic but the providers are not yet seeing patients.
📌Note: If the location is not enabled, none of the providers associated with the clinic can submit claims. |
4. Click Save. The clinic now appears in the list.
5. To edit the clinic details, click the pencil icon next to the clinic name.
6. To delete the organization’s (clinic) eClaims integration, click the trash icon next to the clinic's name. Confirm the action by clicking Delete.
📌Note: If providers are linked to the clinic, the provider integrations will also be deleted. If you delete a clinic’s eClaims integration, and you want to add the integration again, you must re-enter all the information. Alternatively, you can disable the clinic temporarily by clearing the Enable location field from the Edit organization window.
Steps to link a provider to an organization
📌Note: These are the providers you added when you registered your clinic with TELUS Health eClaims. You can find them under Associated Provider(s) in the eClaims portal.
1. In your CHR account, from the main menu, click Settings > TELUS eClaims.
2. From the Associate practitioner tab, under Practitioners, click +New Practitioner.
The Add associate practitioner window appears.
3. Complete the fields using the below table:
⚠️Important: To avoid errors when submitting claims, when entering your TELUS Health eClaims account credentials, enter the information exactly as it appears in the TELUS Health eClaims portal. Do not add any extra spaces or zeroes.
📌Note: To locate the below information in your TELUS Health eClaims portal, refer to the TELUS Health eClaims help page: Setting up eClaims with your practice management software solution.
Field | Description |
Practitioner | Select the name of the provider from the list. |
Practitioner ID | Enter the TELUS Provider ID found in the TELUS Health eClaim portal. |
Location | From the list, select the clinic location where you are practicing from. |
Role | Select your role from the list.
📌Note: If a provider has more than one role, you must add them as another associate provider. |
Province | Select the province that you practice in from the list. |
License Number | Enter the provider’s license number found in the clinic’s eClaim portal. |
License Issuer | Select the organization that the provider is registered with from the list. You only see the organizations for your selected province. |
Status | Select Enable practitioner to enable submitting claims from the selected location.
Keep this field clear if the provider is not ready to create and submit claims. For example, if you’re completing the setup for a new provider joining your clinic, but they have not started seeing patients.
📌Note: If Enable practitioner is greyed out, the selected location’s integration is not enabled and, therefore, the provider’s integration cannot be enabled. |
4. Click Save. The provider now appears in the list.
5. To edit the provider details, click the pencil icon next to the provider name.
6. To delete the provider, click the trash icon next to the provider name. Confirm the action by clicking Okay.
📌Note: If you delete a provider's eClaims integration, and you want to add the integration again, you must re-enter all the information. Alternatively, you can disable the provider temporarily by clearing the Enable practitioner field from the Edit independent practitioner window.
Updated October 27, 2023