Integrated eFax is a cloud-based fax module seamlessly integrated to your CHR. You can send faxes directly from the CHR and receive faxes to a CHR Inbox. For more information, refer to:

To sign up for Integrated eFax, contact emrsales@telus.com. Once you complete the required paperwork, a member of the TELUS Health team will configure your CHR for Integrated eFax.

If you are already using Integrated eFax in your CHR and need to make changes (for example, to change your number or forward your faxes), contact care.emraccounts@telus.com.

Yes, we can port your existing fax number to the Integrated eFax service. When you contact us to sign up for Integrated eFax, we will ask if you have an existing number you want to port.

Integrated eFax costs can vary depending on the number of pages. The cost is automatically calculated based on bundles of 1,500 combined incoming and outgoing fax pages per month. Each page sent or received within a 60-second increment counts as one page.

For example, a one page fax that takes 90 seconds to transmit counts as two pages. A two page fax that takes 30 seconds to transmit counts as two pages.

Additional fax volumes in increments of 1,500 pages automatically trigger fees payable for the additional fax bundle.

Invoicing is done per CHR domain (URL). We are not able to provide an invoice per physical location or per user. If you have multiple physical sites that use the same domain, you will receive only one invoice. Integrated eFax is billed based on the actual volume of fax pages sent and received in a given month per domain.

Yes. The Integrated eFax service operates on a monthly contract basis, and you can cancel your service with a 30-day notice period. To cancel your eFax service, contact care.emraccounts@telus.com.