If you register for CII, your basic encounter information becomes available in Alberta Netcare as part of a comprehensive patient electronic health record (EHR).
Encounter information is scheduled to send to Alberta Netcare every 5 minutes. Your detailed encounter notes are not included; see Information sent to Alberta Netcare through CII for more information.
Before your encounter data can be sent to Netcare, you must have CII configured for your user. See Configuring CII and CPAR in the CHR for more information.
Encounter data will be sent to Alberta Netcare if:
The patient has an identification recorded (e.g. a health number or other identification)
The Send encounter to Netcare checkbox is selected
The encounter is signed
The provider who signed the encounter participates in CII (regardless of the patient's CPAR panel attachment). For example, if a locum is covering for a provider who is registered for CII but the locum is not, an encounter documented by the locum will not be sent.
Additionally, the Send encounter to Netcare checkbox is visible only if you are enabled for CII for the current location. The current location is determined by whether the encounter is linked to an appointment, and whether the location is physical or virtual. This applies to encounters for patients seen at the clinic, as well as outside the clinic such as home or long-term care facility visits.
If the encounter is linked to an appointment:
You must be enabled for CII at the appointment location.
If the appointment location is a virtual location, you must be enabled for CII at your currently logged in location (visible below your name when you click your avatar).
If your currently logged in location is a virtual location, the checkbox is not visible and encounter data cannot be sent to Alberta Netcare.
If the encounter is not linked to an appointment:
You must be enabled for CII at your currently logged in location.
If your currently logged in location is a virtual location, the checkbox is not visible and encounter data cannot be sent to Alberta Netcare.
Steps
1. Complete an encounter as you normally would (for more information, see Starting an encounter). When you are finished, select the Send encounter to Netcare checkbox at the bottom of the window if it isn't already. The checkbox is selected by default if you have CII encounters enabled for your current location.
📌 Note: If the encounter or patient chart is restricted (i.e. not accessible to all users), the Send encounter to Netcare checkbox is not selected, the text appears with a strike-through, and additional text indicates that the encounter or chart is confidential. If you choose to send the encounter to Netcare anyway, the encounter data will be visible in Netcare. (For more information about restricting access, see Restricting access to patient charts and Restricting access to specific encounter notes in the online help).
2. When you sign your encounter, the encounter will be queued up to send to Netcare. If the encounter or patient chart is restricted, you are first prompted to confirm you want to send the data to Netcare. The checkbox disappears and the status shows Sent to Netcare (pending).
3. Once the encounter data is successfully sent, the status updates to the date the encounter was sent to Netcare. If the encounter data fails to send, the status updates to failed. (If an encounter fails to send, you do not need to do anything).
📌 Note:
The CHR checks every 5 minutes for data to send to Netcare, so the status may take several minutes to update from pending to the final status.
When viewing a patient's encounter, any user can see the Sent to Netcare status even if they are not registered for CII themselves.
If the encounter is updated and signed by another provider after it has already been sent to Netcare, and that provider is not registered for CII, the updated encounter will not be sent to Netcare.
💡 Tip: To delete an encounter from Netcare, unlock the encounter, clear the Send encounter to Netcare checkbox, and sign the encounter again. The Sent to Netcare status disappears and the encounter is queued up to be deleted from Netcare. Deleting the entire encounter from the CHR will also delete it from Netcare.
Updated September 14, 2022