🎞️ View video tutorial: Overview of appointment types and presenting issues for eBooking
Appointment types categorize the services you offer. For example follow up, new patient or annual physical. Appointment types are used to set the administrative information and actions needed for the different kinds of visits.
The different appointment types are assigned to the provider's schedule creating available time slots for internal staff and patients to book. See Setting up provider schedules).
Presenting issues can be linked to the different appointment types. When using presenting issues for eBooking, a Reason page is displayed that directs patients to the appointment types linked with that presenting issue. For more information on this and other actions you can do with presenting issues, see Presenting issues.
You can configure the following for each appointment type. For details on how to set these up, see Creating and modifying appointment types.
Length of the appointment
Colour the appointment type shows on the schedule
Icon associated with the appointment type for internal staff and eBooking
Default status when booked internally by staff
Appointment letter details, such as if the location shows
Pre-Visit Qnaires included in all Notifications and Reminders
Removing the default reminder, and adding any additional ones
Date and time a reminder is sent, Pre-Visit and Post-Visit
Custom message included in a specific reminder only
Qnaires attached to a specific reminder only
Default text for Notifications, for example Appointment Confirmation and Appointment Cancellation.
Minimum/maximum booking notice
Eligibility, including who can book and with what provider
Auto assigned appointment time
Default status, for example Confirmed or Requested
Auto assigned workflow phase for Pathways Virtual Visits
Which presenting issues are linked with the appointment type. For more information, see Creating presenting issues (reasons for visit).
Practitioner notifications, for example Appointment Confirmation. For more information, see Auto-notifying providers of schedule changes.
For more information, see CHR Webinar: Optimising your appointment booking workflow
Updated November 28, 2022