Processing Workers’ Compensation Board batch return files (Alberta)

🎞️ View video tutorial: Processing Alberta WCB batch return files in the CHR

Shortly after you upload your submission file to the myWCB portal (refer to Submitting Workers’ Compensation Board (WCB) claims (Alberta), you receive an email containing the batch return file. This file serves as confirmation that your submission was received and indicates whether your claim was accepted or refused.

When you process the batch return file in the Collaborative Health Record (CHR), you have the opportunity to update any refused bills and resubmit them without having to wait for the remittance file.

⚠️Important: You must upload the batch return file before uploading remittance files.

Steps

Download the batch return file from the email and save the file on your workstation.
📌Note: The file downloads in text file format with batch in the title.
In the CHR, select Billing from the main menu. The Billing dashboard opens.
At the top-left corner, click AB WCB to open the WCB Processing window. Select the Batch Return File Upload tab.
Click Upload Batch Return File.
Navigate to the file saved on your workstation. Double-click the file to upload it.
In the File Upload window, the status Processing displays while the file uploads. The status changes to Completed when the file is processed.
📌Note: If the file is not in the correct format (.txt) or the batch is invalid the status changes to Failed and the contents of the file do not import into the CHR. Attempt the upload again. If you still receive an error, contact the TELUS Health support team through the support chat for assistance.
In the Batch tab window, the status of the original claim submission is updated as well as the statuses of associated individual bills in the claim.
📌Note: A date filter is available to filter for batches uploaded more than 90 days prior.
1. To view the status of a specific batch, enter the batch number in the Batch control ID field.
2. To view all batches or batches with a certain status, select the status from the list. and set the date range.

Status	Description	Action
Accepted	All claims in the batch are accepted: The bills remain in a Submitted status.	No action is required.
Refused	All claims in the batch are rejected: The bills update to Attention Required status.	Bills marked Attention Required need additional actions and/or corrections before resubmission. Refer to Managing refused or invalid bills (Alberta) for more information.
Partial	There is a mix of accepted and rejected claims in the batch: Accepted bills remain in a Submitted status. Refused bills update to Attention Required status.	Bills marked Attention Required need additional actions and/or corrections before resubmission. Refer to Managing refused or invalid bills (Alberta) for more information.

8. Once the CHR has processed the batch return file, you can download and process WCB payment remittances. Refer to Downloading and processing Workers’ Compensation Board payment remittances (Alberta) for more information.

📌Note: Any bills in Refused status are not included in the remittance.

Updated October 31, 2024