Fixes and improvements

In the Referrals dashboard, you can filter by specific referral statuses.

We implemented new mechanisms to prevent sending duplicate appointment reminders to patients.

Alberta: Several fee codes were updated to include the latest changes from the Podiatric Surgery bulletin dated October 30, 2024. We also added the Leduc Beaumont Devon PCN facility and updated the description of the Calgary Med Cntr & Walk In Cln facility.

Improvement to starting a virtual visit when you have a internet connection with low bandwidth.

CHR Connect: If your CHR is integrated with Stripe, the Recent Activity widget in a patient's chart now shows if a patient saved or removed their credit card information in the Payment method section of the app.

In Schedules, you can now see the working hour block colour behind the coloured bar that triggers the demographics snapshot.

You can no longer enter invalid times in designated time fields.

We made several fixes to virtual visits:

PrescribeIT® (PEI): An error no longer appears when e-prescribing a renewed medication.

When you select the mass actions icon in the inbox and then select the checkbox beside a user's inbox, all inbox items in the list now show as selected. If you clear the checkbox from some of the items, the count of selected items at the bottom of the window is accurate.

Alberta: For clinics using CPAR, your primary patient panel information will now automatically be extracted from the CHR and sent to Alberta Netcare on the 4th of each month at 8:00 p.m. Mountain Time.

Alberta and British Columbia: If you have the By default show advanced fields with referral practitioner setting selected, and you use an encounter template with billing items, the referring practitioner is included on the bills.

To improve performance, when selecting an Owner or Source Author > Practitioner in a document, the list now shows the first few providers and you can scroll down to view more providers. The list loads as you scroll.

Alberta: Draft WCB forms are now saved in encounters.

If a patient has more than one appointment on the same day, you can once again update the status of the other appointments from the appointment details window of one of the appointments.

We removed the limit of displaying only 15 encounters in the Encounters section of the Summary view. Now you can view and search for all encounters in the patient summary.

When you remove a column in a patient’s encounters list (Start/Open > Encounters), the column does not reappear after refreshing your browser.

There is no longer a significant delay creating a new referral or opening the patient file document information window in domains with a large number of users (1000+).

A permission denied error message no longer appears when you open the Account information settings.

When one user changes the status of an appointment, the patient's name does not disappear from the appointment for other users. As part of the change, the patient's name on the schedule now appears in the format "First name Middle name Last name (Preferred name)".

When saving changes in your user settings, users with Type of Practitioner no longer incorrectly change to Staff. This prevents that provider being removed as a patient's Primary Practitioner.

A patient's Latest Encounters are correctly sorted with the most recent at the top.

There is no longer a significant delay when changing an appointment's status or room.

Bills now correctly save with the selected payment issuer when it is different from the default payment issuer.

British Columbia, Manitoba, and Ontario: You can now apply a billing template when both the bill and the billing template have No Practitioner Selected.

When selecting an Ordering Provider or Service Provider in a new referral, the list now shows the first 20 providers. You can scroll down to view more providers, and the list loads as you scroll.

CHR Connect: If your domain has some locations enabled for CHR Connect and others are not, the correct virtual visit invitation is sent to the patient based on the appointment location.

Alberta: The selected Skill code on a bill now saves successfully.

Alberta: The following fee codes were added: NPS001-NPS007 and NP0018-NP0034.

The virtual visit successfully connects for both the provider and patient when the provider starts the video call.

Forms with a Selectable Identification variable once again insert the identification you choose when applying the autofill template.

The patient's name is now always visible in the pop-up that appears when you hover your cursor over a patient in the Opened patients list.

When adding an allergy from a variable in an encounter template, the CHR no longer freezes.

When viewing a list of a patient's appointments, group visits no longer show "Unknown" and clicking the group appointment successfully opens it on the schedule.

Manitoba: The accession number for Manitoba eHealth lab reports now includes all hyphens. Reports with accession numbers that start with the same numbers are no longer incorrectly grouped together.

When you Open Today's Patients, the list of patients appears and is in chronological order by appointment time.

Anti-HBc lab results with a lab distributor code of HBC are no longer mapped to the HBC lab synonym.

Alberta: When billing OS05 and OS05V WCB fee codes for Occupational Injury Services (OIS), you can now include the following modifiers:

British Columbia: An error no longer appears when launching CareConnect from a patient's chart.

Ontario: Providers with six-digit CPSO numbers can once again be added to your MDBilling integration.

An error no longer appears when saving an image from a Qnaire response to a patient's chart.

Alberta: If you have multiple BA numbers, when creating a bill in an encounter the first BA number is selected automatically.

When you navigate to another area of the CHR during a virtual visit, the video no longer disappears.

You can once again move the virtual visit window after expanding it.

The accession number for lab reports now includes all hyphens. This ensures that, when creating a new patient from a lab report, reports with similar accession numbers from other charts are no longer attached to the new patient’s chart.

Virtual visit calls no longer have an echo.

Any chats sent after a guest joins a virtual visit call are recorded in the pathway history.

The new allergy indicator is now on the left of the patient header to prevent it from being cut off on narrow monitors.

When forwarding an inbox item to a user group, it once again only sends to the users in that group.

When you hide a CHR section from the Start/Open menu, for example Injections, it is now also hidden in the Quick Menu in Dashboard view.

Forms with tables now load faster.

When editing documents from the Inbox, any changes you make to previously saved fields (e.g. File Name) are now saved.

You can now add insured payment details like Payment Issuer, Billing Practitioner and other provincial payment details to the Billing section of your encounter templates.

If you are the last person to mark a message as done, close the conversation, and then choose Unmark Done on that message, the message is removed from your inbox when you mark the message as done again.

Patients can once again view their Qnaires sent via an appointment reminder.

Lab results with special characters once again process successfully.

You no longer receive a validation error when you submit eClaims with special characters.

PEI: When viewing trending lab results, values are no longer plotting multiple times when they have the same date, time and accession number.

For clinics using CHR Connect, providers can once again rejoin a virtual visit after dropping off the call.

There is no longer a significant delay when typing text into a table on a form with multiple tables.

British Columbia: When creating a bill and clicking Unselect in the Diagnostic Facility, Service Clarification Code, or Ref Facility Number field, or Area of Injury and Nature of Injury (for WSBC claims), the information is removed from the field.

Manitoba: We added the following diagnosis codes to the ICD9 - MB diagnosis list: 7091(vasculitis), 7142 (adult onset Still's disease), 71430-71433 (juvenile rheumatoid arthritis), and 7131 (enteropathic arthritis).

When adding a new patient, the Primary location field no longer defaults to Not assigned and instead to the current location of the logged in user.

In the patient file header, clicking on the date beside Next appointment opens the corresponding appointment in the schedule.

Patients no longer receive automated post-appointment reminders after their appointment if the reminder was not configured.

For clinics using Virtual Visits 1.0, when patients click the virtual visit invite link sent via email, they are now correctly redirected to the virtual visit instead of an incorrect URL.

Alberta: Several fee codes were updated to include the latest changes from Medical Bulletin 271, effective April 19, 2024.

PEI: You can now view certain lab results, such as A1C and Ferritin under the Lab results section of the patient chart.

When completing a form with multiple tables and the text exceeds the configured rows, appendices are generated at the end of the form, which can now be saved and printed.

Alberta: The date of service in all submission files sent to WCB is now correct and no longer one day prior to the actual date of service.

From the main menu > Referrals, when you create a patient from a referral and do not register them to your patient database, you can use the search icon to find that patient within the Referrals dashboard (list).

When adding text to multiple rows in a table on a form, the rows are now resized so text is not hidden.

For clinics using Healthcare Directory, the CHR displays results closest to the patient's address at the top of the list.

In Contacts, when editing or adding a new contact, the Last Name field is named correctly and you can select Alberta from the Jurisdiction field again.

Your Outbox now only displays your personal outbox messages, and no longer also the clinic's Automated Notification's Outbox.

PEI: You can once again create a referral from a document in your Inbox.

For clinics using CHR Connect, when Connect is enabled for a location but not the provider and the provider messages a patient, the one time passcode to access the patient portal is included in the email notification.

Alberta: Clinics with role-based access control and CII encounter extracts enabled can access encounters and can prescribe once again.

For clinics using CHR Connect, when a provider does not have CHR Connect enabled and sends their patient a message, the patient is directed to the patient portal instead of CHR Connect.

While creating an encounter you can again open another section of the patient chart in split view, and your encounter is saved as expected when you are prompted to save your changes.

Manitoba: When creating a provincial bill and adding a billing item, the full list for Location of Service displays regardless of the fee code entered.

You can see and access the public health feeds from Canada Public Health Updates from the CHR Homepage again.

All users with instant chat enabled can access it as expected again. The instant chat widget consistently appears upon logging in, and when accessing it from the main menu > Chat, the page loads successfully again.

When working in an encounter and navigating to another section in the patient's chart, your encounter is saved after you click Save in the pop-up confirmation window that appears.

We improved the time it takes for your list of electronic forms to load in the Select Form Template window in a patient's chart, when adding a form.

You can once again add a provider from the Healthcare Directory as a recipient in your letters.

In line with Manitoba's provincial fee differential update for virtual visit tariffs, effective April 1, 2024, we added new virtual visit fee differential options to the CHR.
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To update your locations and their associated fee differentials in your Manitoba Health integration, contact the TELUS Health support team through the in-app support bubble (see Contact us).
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📌Note: When creating a billing item, the Fee Differential field is now named Location of Service.

TELUS CHR Support accounts no longer receive an error when configuring the Stripe integration.

When drawing on electronic forms using touchscreen devices, the Drawing mode button functions again.

For clinics using CHR Connect, patients can once again access and complete Qnaires.

In the Private Billing section of a patient's chart, you can cancel a Pending private bill payment again.

When filtering referrals by status, all referrals with a custom status with the same name as a default status now appear.

You can once again launch the Ocean eReferral portal when a patient chart contains an emergency contact.

When you attach an HRM file to an Ocean eReferral, an error no longer appears and the Ocean portal opens.

We made improvements to performance when filtering waitlists by Referral Data.

Alberta: We added new fee codes for virtual group and family therapy services; you can bill these codes with a service date of October 23, 2023 and later. We also updated the amounts for other fee codes and removed expired explicit modifiers.

When searching for a patient by ID, the search no longer takes more time to return results than previous CHR versions.

After sending an Ocean eReferral from the CHR, you can now track the status of the eReferral within the CHR. For more information, refer to Tracking the status of Ocean eReferrals.

In the Qnaire builder, when you click Preview, the Qnaire appears in a new preview window as expected.

The Outbox is once again available to all users.

An internal server error no longer appears when you are integrating your CHR account with Stripe.

You can once again preview Qnaires with form question types in the CHR, and complete them in the Point of Care (POC) app.

When you open a file assigned to a patient from the Inbox or in Patient Files, only one +Cover Page button is shown.

Qnaires that pre-fill answers from patient data once again pull the patient's information from their chart into the Qnaire.

You can once again preview Qnaires with form question types in the CHR, and complete them in the CHR Intake app.

PEI: In Settings > Account information > Groups, you can once again edit a group.

Ontario: When creating insured bills, we optimized the health card validation check with MDBilling.

When inviting new users to join your clinic from Settings > Account information, you no longer receive an error.

When creating referrals, you no longer receive an error.

You can once again view private bills in the Billing dashboard.

Ontario: The CHR downloads HRM reports successfully once again.

When creating and editing Qnaire questions and you select Update Patient Data, you can once again choose from the Property and Field lists.