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Learning

eLearning courses, training videos, webinars and tips

6 articles
Getting started

Training videos, eLearning courses, requirements, setup, logging in, navigation, passwords, configuration, adding new providers, and how to contact us.

16 articles
CHR Releases

Discover new features, improvements, and fixes in our latest releases

98 articles
Homepage
4 articles
Patient charts

Health profile, Encounters, Letters, Allergies, Forms, Prescriptions and medications, Injections, Flowsheets, Navigating patient charts, Patient demographics, Patient dashboard, Patient privacy, Patient summary, Patient data, Patient files, Cases and Patient settings

216 articles
Schedules

Navigating the schedule, Appointments, Group visits, Appointment notifications, Presenting issues. Scheduling Settings: Vacations, Appointment types, Locations, Tags, Rooms, and Configuring eBooking.

97 articles
Visits dashboard

Navigating and using the visits dashboard, Billing from the visits dashboard

9 articles
Billing

Billing dashboard, Stripe, Billing settings, Third party and private billing, Provincial billing (OHIP, Medicare, MSP, WSBC, MH, AHCIP)

185 articles
Inbox / outbox

Navigating your inbox, Messaging, Message templates, Managing incoming documents, faxes and Qnaires.

40 articles
Qnaires

Using, managing and building Qnaires. Question types, Qnaires and patient data, scoring and provider alerts in Qnaires.

49 articles
Virtual visits

Tips, troubleshooting, virtual visits 2.0 with pathways enabled and 1.0 without pathways enabled.

11 articles
Pathways

Using pathways for virtual and physical visits; viewing, actions, adding patients, chat, tasks, tags, customizations and settings.

18 articles
Patient-facing interfaces

Point of care app, patient portal, UpPatient and the patient appointment booking site.

28 articles
Electronic lab reports

Electronic lab reports, OLIS, HRM, and Configuring lab integrations

40 articles
Referrals

Settings, incoming, outgoing, eReferrals and waiting lists.

39 articles
Templates

Form, letter, cover page, encounter and message templates

30 articles
Facilities and contacts

Adding, modifying, searching, and deleting facilities and contacts

6 articles
Analytics

Analytics dashboards; viewing, filtering, exploring and downloading. Chronic disease management, and standard dashboards.

42 articles
User settings

Your profile, preferences, settings and user specific security.

17 articles
Admin and configuration

Account-wide settings; managing users and their permissions, fax, printer and security settings, logos, data exports and role-based access control.

36 articles
CHR Instant chat

Starting a new conversation, adding / removing members, group conversations and muting notifications.

7 articles
TELUS CHR Mobile

Release notes, pairing a device, using and navigating CHR mobile. Patient charts, appointments, scheduling and messaging with CHR mobile app.

26 articles
TELUS CHR Connect
13 articles
CHR Enterprise API

The TELUS Collaborative Health Record (CHR) Enterprise Application Programming Interface (API) enables you to create your own integrations for tools you build or purchase from other vendors.

11 articles
TELUS Health eClaims
25 articles
Beta features

Software features currently in testing with a small segment of users.

29 articles
Implementation

All user-centric pre go-live implementation topics, including data migrations.

2 articles
EPR
2 articles