⚠️ Important: This is currently a beta feature. It will be available once the beta period is complete.
You can filter your inbox to view only your desired user inboxes and inbox item types so you can focus on items that are important to you or have a higher priority. You can save the filters you use the most as views so you don't have to set them each time. The CHR comes with one pre-built view called My inbox which shows all of your Active inbox items. In the top-left corner, the currently selected View appears, or if no saved View is being used, Custom appears. Additionally, the CHR remembers the last filters or view you used.
💡 Tip: If your inbox is taking a long time to load, filtering it helps it load faster.
You can also hide the filters if you do not change your filters often.
You can select more then one filter at a time, for example, you can filter to see labs received last year for a specific patient.
💡 Tip: You can also sort the contents of your inbox, for example sort by Patient. For more information, refer to Sorting the inbox.
Steps
From the main menu, click Inbox.
All of the inbox filters appear at the top of the inbox. Click a filter type to apply it. When it’s applied it's blue.
If you have saved views, in the top-left corner, click the View list and select the view you want to use. The configured filters for that view are automatically applied.
To remove a filter, click the x within that filter.
To restore your default view, click Reset in the top-left corner.
Refer to the table below for guidance.
Filter types
Filter | Description |
User inbox | You can filter to see specific users' inboxes, or user groups.
The inbox filter is divided into two tabs, Members and Groups.
📌 Note: The Groups tab appears only when your clinic has user groups set up and filtering on them is enabled (refer to Creating user groups). 💡 Tip: To view the members of a group, click the arrow icon beside the group name. 💡 Tips:
|
Status | You can filter by status: Active, Snoozed or Done.
📌 Note: Done items are automatically filtered to show only the past seven days. |
Date | The inbox shows items for all dates by default, but you can filter by a specific date, or a date range.
You can also select a relative date or date range that automatically updates based on the current date, for example Yesterday always shows yesterday's items, and Last 30 days shows items for the last month. This is useful when you want to include a date in a saved view. To select a relative date, click the Relative tab and select either a Custom or pre-set option. 📌 Note: You cannot select multiple individual dates.
For Active items, the date filter uses the received date. 📌 Notes:
For Snoozed items, the date filter uses the snoozed until date.
For Done items, the date filter uses the marked done date. |
Patient | You can filter to see inbox items assigned to specific patient charts.
The patient search works the same as in other areas of the CHR, for example by Name or Identification.
Once selected, a checkmark appears next to the patent's name; you can select multiple patients.
Click the patient's name a second time or the x beside their name to remove them from your selection.
Once set, the filter field displays the selected patient's name. If multiple patients are selected, it shows the number of selected patients. |
Type | You can filter to see one or more types of inbox items.
Once set, the filter field displays the selected types. You can filter by:
|
Category | You can filter to see relevant categories.
This is especially helpful when you have different types of files or faxes and you want to quickly differentiate them.
📌 Note: Click + Category in the Category column to select a category for an inbox item.
Once set, the filter field displays the selected categories. 📌 Note: Category is hidden by default unless you use the CHR AI-powered features. To enable it, contact the TELUS Health support team through the in-app support bubble (see Contact us). |
Read/Unread | By default, both read and unread inbox items are shown. However, you can choose to see only Read or Unread items.
|
📌 Note: To hide the filters, in the top-right corner, click Collapse filters. Click Expand filters to bring them back.
Updated May 20, 2025