Filtering the inbox (redesigned Inbox)

You can filter your inbox to view only your desired user inboxes and inbox item types so you can focus on items that are important to you or have a higher priority. You can save the filters you use the most as views so you don't have to set them each time. The CHR comes with one pre-built view called My inbox which shows all of your Active inbox items. In the top-left corner, the currently selected View appears, or if no saved View is being used, Custom appears. Additionally, the CHR remembers the last filters or view you used.

💡 Tip: If your inbox is taking a long time to load, filtering it helps it load faster.

You can also hide the filters if you do not change your filters often.

You can select more then one filter at a time, for example, you can filter to see labs received last year for a specific patient.

💡 Tip: You can also sort the contents of your inbox, for example sort by Patient. For more information, refer to Sorting the inbox.

Steps

From the main menu, click Inbox.
All of the inbox filters appear at the top of the inbox. Click a filter type to apply it. When it’s applied it's blue.
- If you have saved views, in the top-left corner, click the View list and select the view you want to use. The configured filters for that view are automatically applied.
To remove a filter, click the x within that filter.
To restore your default view, click Reset in the top-left corner.

Refer to the table below for guidance.

Filter types

Filter	Description
User inbox	You can filter to see specific users' inboxes, or user groups. The inbox filter is divided into two tabs, Members and Groups. Use Members to select one or more users’ inboxes. Use Groups to select a user group. 📌 Note: The Groups tab appears only when your clinic has user groups set up and filtering on them is enabled (refer to Creating user groups). 💡 Tip: To view the members of a group, click the arrow icon beside the group name. 💡 Tips: Use the search field to narrow down the list. Click the checkbox for All inboxes or All groups to select those inboxes. Your inbox is not removed from the filter when you clear the All inboxes checkbox.
Status	You can filter by status: Active, Snoozed or Done. Active Displays all inbox items that are not marked Done or Snoozed. 💡 Tip: This filter is applied by default. Snoozed Displays all inbox items snoozed to a future date. Done Displays all inbox items marked as Done. 📌 Note: Done items are automatically filtered to show only the past seven days.
Date	The inbox shows items for all dates by default, but you can filter by a specific date, or a date range. You can also select a relative date or date range that automatically updates based on the current date, for example Yesterday always shows yesterday's items, and Last 30 days shows items for the last month. This is useful when you want to include a date in a saved view. To select a relative date, click the Relative tab and select either a Custom or pre-set option. 📌 Note: You cannot select multiple individual dates. For Active items, the date filter uses the received date. 📌 Notes: For ongoing conversations, this is the most recent reply date. For previously snoozed items, this is the date the item returned to your inbox. For Snoozed items, the date filter uses the snoozed until date. For Done items, the date filter uses the marked done date.
Patient	You can filter to see inbox items assigned to specific patient charts. The patient search works the same as in other areas of the CHR, for example by Name or Identification. Once selected, a checkmark appears next to the patent's name; you can select multiple patients. Click the patient's name a second time or the x beside their name to remove them from your selection. Once set, the filter field displays the selected patient's name. If multiple patients are selected, it shows the number of selected patients.
Type	You can filter to see one or more types of inbox items. Once set, the filter field displays the selected types. You can filter by: Labs received through a lab integration, e.g. Meditech or Excelleris. Abnormal only Faxes received through the fax integration. Files uploaded to the patient’s chart with Notify New Owner selected, or files uploaded to the user inbox. Messages between internal staff members. PrescribeIT® messages received through the PrescribeIT® integration. Qnaire responses from patients’ completed Qnaires. Patient portal messages received from patients via the patient portal or CHR Connect. Ocean eReferrals received through the Ocean eReferrals integration. Failed message alerts. For administrators, messages about failed faxes or lab polling.
Category	You can filter to see relevant categories. This is especially helpful when you have different types of files or faxes and you want to quickly differentiate them. 📌 Note: Click + Category in the Category column to select a category for an inbox item. Once set, the filter field displays the selected categories. 📌 Note: Category is hidden by default unless you use the CHR AI-powered features. To enable it, contact the TELUS Health support team through the in-app support bubble (see Contact us).
Read/Unread	By default, both read and unread inbox items are shown. However, you can choose to see only Read or Unread items.

📌 Note: To hide the filters, in the top-right corner, click Collapse filters. Click Expand filters to bring them back.

Updated June 18, 2025