Creating and modifying clinic locations

Your clinic can have multiple locations. One is always the primary default location.

Each location has its own schedule and you can easily navigate between various locations (refer to Filtering the schedule). When you add provider working hours, you must select the specific location for that provider.

If your clinic is using eBooking, when patients request an appointment, you can allow them to choose between configured locations.

Locations are also used to restrict access to patient charts based on location if you are using role-based access control.

Steps

1. From the main menu, click Settings > Account information > Locations tab.

All your clinic names are listed.

📌 Note: If CHR Connect is enabled by a location, a CHR Connect icon appears beside the location name.

2. To add a location, click +New Location. The New Location window appears.

3. To modify a location, select the location from the list. The Update Location window appears.

4. Using the table below, add, edit or remove the location properties.

📌 Note: All fields except the Location Name are optional. To help patients find your clinic, we recommend that you complete most fields.

General tab

Field	Description
Location Name	Type your clinic location name as you want it to display in the CHR. 📌 Note: This is the location name that patients see when using eBooking and in appointment notifications.
Public	The default is No. This location is hidden from patients in eBooking/patient portal. Select Yes for patients to see the location in eBooking/patient portal.
Internal name	This field is how the location appears in your schedule. This name is not visible to patients.
CHR Connect 📌 Note: This field appears only if your clinic is using CHR Connect.	Defaults to Yes. This indicates that CHR Connect is enabled for the location. Select No to disable CHR Connect for this location.
Color	Select a colour.
Default visit type when booking appointments	When booking appointments you must select a visit type. To save this extra click, you can set a default visit type for each location. 📌 Note: You must have your schedule set to the correct location before booking the appointment for the default to populate in the appointment. When in the schedule and the visit type filter is set to All this default is used. When the filter is set to Physical or Virtual the visit type pulls from the filter, and not the default.
Address Line 1	Type your clinic location address.
Address Line 2	Type your clinic location address, if there is more than one address line.
City	Type your clinic location city.
State/Province/Region	Type your clinic location province.
Country	Type your clinic location country.
Zip/Postal code	Type your clinic location postal code.
Phone number	Type your clinic location phone number.
Email address	Type your clinic location email address.
Fax number	Type your clinic location fax number.

⚠️ Important: If your CHR is integrated with TELUS Health eClaims, to avoid claim rejection from an eClaims-supported insurer, ensure Address Line 1, Address Line 2, City, State/Province/Region, Country, and Zip/Postal code are correct.

eBooking tab

Online booking description title	Type the title you want to display in the specific location information pop-up window in eBooking.
Online booking description text	Type the clinic location description you want to display in the specific location information pop-up window in eBooking. Refer to Adding or modifying location descriptions for eBooking.
Online booking group label	You can group a location or a set of locations under a specific group label. Refer to Categorizing or grouping locations for eBooking 📌 Note: A location can only have one group label.
Time zone	Select the time zone for your specific location. 📌 Notes: You can have a location with a different time zone than your CHR's time zone. For eBooking, the appointment time zone pulls from the location's time zone. If this is not configured, the default time zone is your clinic’s account time zone.
Important Message	The default is No to hide this location from patients in eBooking/patient portal. Select Yes so patients see a pop-up of the online booking description after they select this location.

5. Click Save.

6. To make the clinic your primary location, hover over the location in the list and click Make primary.

7. To delete a location, click the x icon next to it and confirm the action.

Updated October 31, 2024