Improvements
Accessing more actions from the patient demographics snapshot
You can now print patient labels and open the patient chart in a new tab directly from any patient demographics snapshot. Hover over the patient’s name and, in the top-right, click the More actions icon and select either Open chart in a new tab or Print label. This eliminates the need to navigate away from your current workflow to access these common tasks.
Configuring duplicate patient detection sensitivity
You can now control which duplicate patient matches you want to be notified about. In Settings > Patient > Additional Settings, under Duplicate Detection Sensitivity, select from three confidence levels: High Confidence Only (default setting), Medium Confidence or Higher, or Low Confidence or Higher.
Lower thresholds show more potential matches but may increase false positives. Higher thresholds show fewer alerts but may miss some duplicates.
For more information refer to Identifying duplicate patient charts.
Marking medications as external or non-prescription in edit mode
In the Medications section, when editing a medication that hasn't been converted to a prescription yet (shown in the yellow banner), you can now access the Externally prescribed medication and Don't create prescription checkboxes.
Previously, these checkboxes were unavailable in edit mode, requiring you to delete and re-enter the medication.
Improved lab result selection list when adding lab result variables to templates
When adding a lab result variable in letter, encounter, message, form or flowsheet templates, finding the right lab result is now easier with a reorganized list.
In the list, lab results are organized into three sections: standard test names appear first, followed by Alternate Lab Names (synonyms for the same test, shown with the standard name in square brackets), and Manual Lab EntryNames (lab names that users previously entered manually in their CHR).
When you search, results that start with your search term appear first, followed by results containing the term, helping you quickly locate what you need.
📌Note: The list displays up to 50 results while ensuring you see at least five options from each category.
Validating manual lab test entries
When manually entering lab results, the system now validates the lab test name against the standard list of lab tests in your system. If you enter a name that is not recognized, a verification window appears.
To ensure your results are properly tracked and graphed over time, select Edit details to return to the Add lab result window and choose a lab test name from the suggested list.
If you want to enter information as a note only, select Enter as textual lab result. If you want to proceed with a custom name anyway, select Non-standard name: Save Anyway?.
TELUS Health Connect: Identifying a domain as a sandbox
Clinics that use both a live CHR domain and a sandbox for testing can now identify their sandbox domain as such in the Connect settings. When sandbox mode is enabled, patients cannot self-register to the sandbox domain, eliminating confusion between the sandbox and the live domain. The sandbox domain is still available by clinic invitation, if necessary.
To enable this setting, go to Settings > Connect App and select Enable below Enable Sandbox mode.
For more information, refer to TELUS Health Connect settings.
Supporting multiple AI scribes within your CHR account
You can now use multiple AI scribes within an encounter, giving you flexibility in choosing the scribe that works best for your workflow. When multiple AI scribes are enabled by TELUS Health, their icons appear at the top of the encounter.
Hover over any scribe icon to see the scribe name and click the one you want to use.
📌Note: Only one scribe can be active at a time within an encounter.
Ontario: Managing HRM auto-categorization rules
You can now configure auto-categorization of HRM reports to automatically tag and organize the reports as they arrive. Click Settings > OntarioMD. To do this, you need the OntarioMD settings permission enabled.
You also have access to other HRM configurations such as auto-polling intervals and HRM logs, where you can view import and pull logs to monitor report transactions and any processing errors.
For more information on setting up auto-categorization rules, refer to Configuring auto-categorizing of HRM reports (Ontario).
Fixes
When a patient unsubscribes from clinic emails, their notification method preference is now updated correctly instead of appearing blank.
In an encounter, when adding prescriptions using the quick action icons, the Prescriptions section now automatically expands to display the newly added prescription.
When adding prescribed or stopped medications to encounters, they now populate correctly in the Assessment and Plan section when individual settings under Settings > Prescriptions > My Encounter Prescriptions are enabled, not just when all three settings are checked.
You can no longer add prescriptions to encounters that have been previously signed and then unlocked.
When prescribing under a medical directive, the prescription PDF preview now displays the medical directive line correctly on the default zoom level.
In the prescription window, when you select the Past medication checkbox, the medication is now correctly categorized as a past medication even without an end date.
Inactive, stopped, and cancelled medications no longer appear in the Active medications list in the patient summary. The list now correctly shows only current medications.
In encounters, prescribed medications are no longer duplicated and listed in the Assessment and Plan section when using multiple templates or copying content.
Injection times now display in the CHR location timezone rather than the user's machine timezone.
In Qnaire questions and responses, the characters '<' and '>' now display correctly instead of appearing as HTML.
Referral data fields in the New Referral window now display in the order configured in Settings > Referral > Referral Data.
When opening an attached letter from an inbox item, and clicking Referral, you can create internal or outgoing referrals again.
The CHR remembers your task list filter selections even when you close your browser tab or navigate to another URL.
For clinics using role-based access control, when users with the permissions to access a restricted encounter, the reason-for-access window appears instead of showing a "something went wrong" error.
For clinics using role-based access control, under Account Information > Groups, when updating group information in the General tab, roles are now preserved when you switch between the General and Roles tabs while making updates.
Ontario: OLIS lab PDFs now generate correctly even when the patient's middle initial is not present in the incoming lab data.
New Brunswick: You can now edit bills with invalid Start Time values. Previously, this field was read-only and you could not correct the invalid data even when the bill was marked as Attention Required.
New Brunswick: Health card numbers now validate correctly for all domains, including older domains with different configurations.
📌 Note: New CHR versions are released on a regular bi-weekly schedule. However, there are times where a fix is released prior to the next scheduled release. These off-schedule release fixes are documented in the separate off-schedule release notes.
Be sure to also view the TELUS Health Connect release notes for related platform updates.