From a patient chart's Messages section, you can see a list of messages sent directly to the patient as well as messages exchanged internally about the patient from the chart.

For more information about sending messages, see Sending messages to patients through the patient portal.

Steps

1. Search for and access the desired patient's chart (see Searching for patients).

2. In the top-right corner of the patient chart, click the menu icon > Messages.

A list of messages sent from the patient chart appears.

💡 Tip: The To column shows if the message was exchanged internally or sent to the patient.

📌 Note: You can click a message to view its details and take further actions. For example, in a message sent to the patient, you can see if the message was read by the patient or members of the conversation, invite others to the conversation, or close the conversation permanently.

Updated June 21, 2022

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