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Viewing HRM reports (Ontario)
Viewing HRM reports (Ontario)
Updated over a week ago

Providers receive Health Report Manager (HRM) reports in their TELUS Collaborative Health (CHR) inbox if their license (CPSO/CNO) number matches the one on the report. Otherwise, reports go into a shared default inbox. The lab report is also saved to the assigned patient chart (under Patient Files) with the provider set as the owner. If a report is unmatched, you must first confirm the patient (see Managing unmatched HRM lab reports).

To configure HRM for your domain or connect a new provider, see Health Report Manager (HRM).

⚠️ Important: Ensure your licence number (CPSO/CNO) is saved under your profile (see Adding credentials to your profile).

The CHR automatically connects to and downloads HRM reports every 30 minutes by default. To change the default polling interval, see Configuring your HRM polling interval (Ontario). The TELUS CHR Support account can manually download reports at any time by clicking the cloud icon in the upper right corner of the inbox and refreshing the page after a few seconds. Contact the TELUS Health support team through the support chat for more information.

HRM reports are sent from the Automated System and have a paperclip (document) icon. Unlike other electronic lab reports, HRM reports are included in the documents inbox filter. (See Filtering your inbox).


  1. From the main menu, click Inbox.

    💡 Tip: You can also view reports matched to patients from their charts under Patient Files.

  2. Click the desired report.

  3. Confirm that the report is assigned to the correct patient. A red warning banner appears if the report is not matched. See Managing unmatched HRM reports.

  4. Review the report, and perform any required action. See Viewing and managing inbox items.

  5. To indicate that you reviewed the report, click Mark Reviewed, this acts as your digital signature.

    📌 Note: If the report isn't yet reviewed, the paperclip icon next to the file remains grey. The icon turns green once the report is reviewed or signed off.

💡 Tip: To see the details of an HRM report, such as its Sending facility ID, Patient details, Name of the receiver, click Details. A Details window appears on the right side.

Updated June 2, 2023

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