TELUS Health offers the integration to H-Link billing as part of your Collaborative Health Record (CHR) subscription. You create insured bills in the CHR and submit them directly to Alberta Health Care Insurance Plan (AHCIP). After AHCIP processes your bills (claims), they're automatically updated in the CHR.

From the CHR, you are able to:

  • Create claims

  • Submit claims to AHCIP

  • View and process remittances (claim responses) received from AHCIP

  • Manage claims (refused, partially paid, etc.)

Before you can bill the province through the CHR, you must register with H-Link. TELUS Health can then integrate your CHR account with H-Link. You can bill from more than one clinic. Advise your implementation team of all the locations you work at so they can configure your account accordingly.

Once you are set up, you create all provincial bills in the Insured Billing section of the CHR. The provincial billing workflow in Alberta consists of the following main steps:

1. Create bills in the CHR, either from an encounter, the Visits dashboard or the Insured billing section of the patient’s chart. See Creating provincial bills (Alberta).

2. Review bills and identify missing bills before submitting them to H-Link.

  • Use the Billing dashboard to see all bills associated with signed encounters.

  • Use the Visits dashboard to see bills associated with appointments.

3. Submit bills to H-Link

For more information, see Submitting provincial (AHCIP) bills to H-Link (Alberta).

4. Manage and reconcile claims

Once you receive an answer from AHCIP, you can manage, resubmit or delete bills that were for example refused, partially paid or billed in error. For more information, see Managing and reconciling provincial (AHCIP) claims (Alberta).

Updated June 29, 2022

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