We have updated our terms of use and privacy policy to better clarify how our product is using user data.

We’ve improved on message attachments, making it easier for patients to manage their attachments from the app.

We’ve made improvements to patient matching, ensuring patients are able to successfully connect to their patient file at a clinic.

We fixed issues with guest chat messages in virtual visits.

We fixed the display of virtual appointments across the app.

We are excited to introduce our patient-facing support chatbot. Patients can access it by selecting the Support button within the app when they need help.

We fixed the Privacy Policy opening in English when accessing it in French.

We fixed various audio/video issues that were occurring in virtual visits.

We’ve improved the login process by prompting patients with their preferred signup method when launching the app.

We now detect if patients have previously created an account, and will prompt them to log in to their existing account.

When adding clinics and adding child profiles, we’ve reduced the required information patients need to fill out to more closely match their patient chart.

We’ve updated the consent checks across the app when adding family members.

If patients have previously rated our app, we will no longer ask them to leave a rating again when they log in.

We fixed the biometrics login not responding properly after the app had been running in the background for over an hour.

When patients add a clinic to their CHR Connect account, we now require that the provided email is valid and is not a hidden email address. This is to ensure that communications can send correctly.

We added a note to the file attachments in Messages to help clarify where patients can find their downloaded files on their device.

We’ve fixed a defect on the payment screen that caused text to overflow outside of the text fields when inputting credit card information.

We’ve made improvements to the Connect invitations sent out to patients. Patients will benefit from improved security, error messaging, and overall flow to facilitate the sign-up process.

We’ve updated fields in the Profile page and family management’s Add a child section to Sex at birth and Gender. We have also clarified the messaging in the informational tooltips for these fields. The messaging is now more inclusive.

We’ve made updates to the flow when patients add a new clinic. Patients can indicate when they’ve previously visited the clinic, and subsequent messaging has been improved to better clarify if we are unable to match them with an existing patient file at the clinic.

On the desktop version of CHR Connect, patients can now navigate through the sign-up page and menus using only their keyboard, making these pages more accessible for screen reader users.

We fixed an error that was displayed when opening a message link from a notification email or SMS.

Additional web accessibility has been added to the desktop version of CHR Connect. In the Billing section, patients can now easily navigate through interactive elements using their keyboard.

Patients will no longer see a black screen when leaving a virtual visit.

If a patient cancels or declines their spot in a group visit, this spot will in turn become available to other patients.

The Personal information section on the Profile page is now automatically collapsed. This ensures better visibility of the Manage family section, making it easier for users to access and manage family member details efficiently.

Adding a child to a user's account is now accompanied with a help article.

The patient's name is now displayed across all relevant sections, including Upcoming Appointments and Unread Messages on the Home page.

The loading page no longer stalls when patients are connecting to a clinic.

We've resolved an error that occurred when making changes to the Profile.

We've resolved an issue where patients were repeatedly prompted to enable biometrics, and preferences were not saved correctly. Now, the biometrics feature functions seamlessly, providing a smoother user experience.

Patients signing up for a CHR Connect account no longer need to accept the terms and conditions twice. This improvement reduces unnecessary steps during the signup process.