For clinics in Alberta, British Columbia, Manitoba, and Ontario using Analytics, our new national Preventive Care Report dashboard has replaced your province-specific dashboards. The unified dashboard aggregates data from multiple sources - patient files, lab results, patient data, forms, and injections. The report shows compliance percentages for each provider and lists of compliant and non-compliant patients. You can customize the filters to adjust what you consider is up-to-date for each test.

Compliance is assessed by checking patient-specific exclusions first, followed by individual alert intervals, and then provincial guidelines.

For more information, refer to our Preventive care management help topics.

When using Health Profile variables in templates to populate medical conditions, surgical history, family history, social history, risk factors, and obstetrical care information in letters, encounters, or messages, the number of entries that are included is no longer limited. This applies to both table and list format variables in the Health Profile section.

Previously, these variables displayed only 15 entries per section.

If you have French enabled in your CHR, when creating or editing appointment types in Settings > Scheduling, you can enter appointment type names and short and long descriptions in both English and French.

Once configured, the appointment types display in your current language across all areas of the CHR.

Patients can also view appointment types and descriptions in their preferred language when booking appointments in the patient portal or CHR Connect.

For more information, refer to Creating and modifying appointment types.

For clinics using the redesigned inbox, you can now view the latest comments made by a user for files, faxes, and labs directly in your Inbox. The Summary column displays a snippet of the most recent comment below the document name, helping you quickly identify important comments without opening the document.

Hover over the document name to view the full text of the comment, as well as a date and time stamp of when the comment was made.

For clinics using the redesigned inbox, you can now save your most-used filters, creating consistency and saving time. For example, if you review all new referrals and faxes simultaneously, you can save a View to display only unread items of those types.

Views appear in the top-left corner of your inbox; the currently selected view’s name appears for reference. The inbox comes with a pre-built view called My inbox, it shows your inbox’s Active items. This is set as the default view, but you can change it. The default view is used when you click Reset.

To save a View, set your desired filters, and in the top-left corner click Save. To change the view, click the View list and select the one you want to use; the configured filters for that view are automatically applied. Additionally, you can edit and delete your views. For more information, refer to Saving inbox filter views (redesigned Inbox).

📌 Note: Views are user-specific.

For clinics using the redesigned inbox, when you filter your Inbox by Date, you can now set Relative dates such as Last 30 days in addition to Specific dates or date ranges.

These relative date options are useful in saved filter views, as the dates update automatically to show the right date range based on the current date. For example, if you save a Last 7 days filter, it will always show items from the past week, no matter when you use it.

Click Date > Relative and choose a preset option from the list, or create a custom date range using days, weeks, months, or years.

For more information, refer to Filtering the inbox (redesigned Inbox).

For clinics using the CHR AI-powered inbox, we've improved the CHR's ability to match incoming documents to patients with name structures like "John Joe Smith" (multiple first names) or "Maria Garcia-Lopez" (hyphenated last names). The matching process is now more flexible and can better recognize various name formats, reducing the need for manual patient searches.

For clinics using CHR Connect Pro, to help ensure you comply with anti-spam laws when sending important operational messages to patients through the CHR Connect app, you can now confirm that your in-app campaigns don't contain marketing content.

When creating or editing the message template in a campaign, select the checkbox to verify the non-marketing nature of your message. We included a link to Canada’s anti-spam legislation information (CASL) for your reference.

📌Note: Non-marketing messages will reach all patients, regardless of their marketing consent preferences, while marketing content will only be visible to patients who have opted in to receive such communications.

📌Note: PrescribeIT® is currently available only for a select few TELUS CHR users. It will be more widely available in the future.

When you add an attachment from your computer to a pharmacy message, you no longer need to save it to the patient’s chart before sending it. When sending a message to a pharmacy, attachments are now automatically saved to the patient's chart after the message has been successfully sent. If you cancel the message, no files are saved to the patient's chart.

When you receive a message from a pharmacy, you can now save attached documents directly to the patient's chart by clicking Save into patient files. Previously, you needed to download and manually upload attachments.

📌Note: Any attached documents saved to the patient's chart include the description Added via a pharmacy communication message.

We have updated the Prince Edward Island fee code list in the CHR with new codes and billing rules effective April 1st, 2025. The updates include 38 new fee codes and several billing rule modifications.

New fee codes include:

Billing rule updates include:

📌 Note: New CHR versions are released on a regular bi-weekly schedule. However, there are times where a fix is released prior to the next scheduled release. These off-schedule release fixes are documented in the separate off-schedule release notes.

Here’s what we recently added to the CHR help: