We updated our PDF viewer and editor in the CHR to provide a more intuitive and seamless experience. The navigation options at the top of all patient documents in the CHR have changed, and you can now add annotations to patient documents. (For more information about annotating, refer to Adding annotations to patient documents, below.)

With this update, the workflow for editing patient documents is more efficient and user-friendly. When splitting a document, you no longer click Split at the bottom of the document but, instead, click the Document Editor icon.

For more information, refer to Splitting a patient document.

With the new built-in PDF viewer and editor in the CHR, you can now add annotations to PDFs and image files, making it easier to add notes, highlight important information, and collaborate with colleagues. For example, when you receive a prescription refill request from a pharmacy, after you record the change to the prescription in the CHR, you can quickly add text and a signature to the document from your inbox and send it back to the pharmacy immediately.

When you open a PDF or image file from your Inbox or the Patient Files section of a patient chart, you can access the annotations tool at the top of the document. For more information, refer to Adding annotations to patient documents.

📌 Note: You can only annotate documents that are assigned to a patient.

💡Tip: You can view the original document without annotations in the Patient Files section of the patient chart.

You can now manually enter lab test results in a patient's chart. This is useful if you received the report as a fax or have scanned in a paper copy of the lab report, or you do not receive electronic lab reports from a specific lab provider. Manually entering lab results ensures you can graph these along with the other results and you have a complete view of a patient's lab results in one location.

You can add lab results from several areas of the patient's chart, as well as from the Inbox. Open the Lab report preview window from one of the following locations:

For more information, refer to Manually entering lab results on a patient’s chart.

📌 Note: For users in PEI, this feature must be enabled by TELUS Health so the changes may not be immediately visible in your system.

We have improved the way laboratory tests are handled in the CHR.

Lab results are often named slightly differently depending on the electronic lab distributor they are received from (e.g Hemoglobin, Haemoglobin, Hb). Previously, we relied on manual configuration to map different names for the same tests to a common name (e.g. Hb mapped to Hemoglobin). However, this approach did not account for lab test results with different group heading names and had the risk of mapping errors.

The CHR now uses a built-in lab synonym mapping that has been validated by expert clinicians. This mapping ensures standardization and allows lab tests to be graphed together regardless of their names or group headings. It also future-proofs the CHR as new lab test names are released.

To ensure a seamless transition, all existing lab test names in the CHR have been updated to match the new standardized synonyms and common name. You do not need to do anything to start using the new mapping.

📌Note:

For more information, refer to the Lab synonym mapping FAQ.

In the Lab Results section of the patient’s chart, in addition to sorting the lab results chronologically or alphabetically, you can also sort them logically.

In Logical view, the lab results are grouped by medical relevance. For example, all blood work is grouped together and all cholesterol levels are grouped together.

To change the sort order, click the gear icon on the right. The sort order you select is saved until you change it.

For more information, refer to Sorting lab results.

To maximize screen real estate, you can now collapse the patient sidebar and focus on specific tasks without distractions.

When open, the sidebar is renamed to Opened patients (previously Patient List). When the sidebar is collapsed, the patient chart links appear as small, colour-coded circles with the patient's initials.

The Available Mass Actions icon is replaced with a kebab (3 dot) menu and the Patient Folders icon is moved to the top right of the window beside the filter icon and only visible when viewing All Patients.

📌Note: When pathway cards are open, we recommend keeping the sidebar expanded so you can see the full pathway.

You can now select multiple medications and discontinue them all at once with a single reason.

In the Prescriptions area of a patient's chart or an encounter, add a new prescription and click this patient's medications.

To stop a medication, select the checkbox beside each medication you want to stop, or select the checkbox at the top of the window beside Medications to select all the medications at once. Click Stop to continue with the process. For more information, refer to Stopping medications.

We made several improvements to reduce noise and streamline the medication list to display the most clinically relevant information.

For clinics using role-based access control (RBAC), permission denied error messages are now more informative and user-friendly.

When accessing a patient chart or other areas of the CHR and you encounter a Permission denied error, the CHR now provides specific information about the error. You can quickly identify and address the root cause, such as a required permission or a missing patient from your resource set.

📌Note: If you are unable to resolve the issue and there is an error code listed in the error message, take a screenshot and contact the TELUS Health support team through the support chat for assistance.

Refer to Managing user roles (role-based access control) for more information.

When you archive claims submitted to the MOH in the MDBilling portal, the claim status of the insured payment in the CHR now automatically updates to Cancelled. Previously, the claim status was marked Held.

In the Insured Payment window, when creating an MDBilling claim, you can record an Admission Date. Similar to the service date, you cannot select an admission date in the future.

You can record the admission date in the CHR, but you will still need to edit the claim in MDBilling to add the institution for inpatient and outpatient bills.

📌Note: We are working with MDBilling to add the facility/institution for billing from the CHR.

Below is a list of bugs we have identified and fixed in this release. For more information, contact our TELUS Health support team.