If you are a provider, the easiest way to bill MSP for a visit is from the encounter. If you started the encounter from from the appointment, the bill is automatically linked to the appointment - making it easier to confirm that all your appointments are billed.

💡 Tip: If you use the same billing codes for certain appointment types or presenting issues, you can add billing items to encounter templates - allowing you to create a bill in a snap. See Adding billing items to encounter templates.

⚠️ Important: Before you can bill MSP through the CHR as the billing practitioner, your user account must be set up to integrate with Teleplan. See Integrating your CHR account with Teleplan (British Columbia).


1. Start an encounter from an appointment. See Other appointment actions.

2. If applicable, select an encounter template (with or without billing items added). See Starting an encounter.

3. In the Billing Items section of the encounter, if needed, modify the Insured Payment Detail or Medical Service Plan Payment Detail information for the bill. See Modifying a provincial (MSP) bill's billing practitioner, location and other bill details.

4. To add a billing item (service code) to the bill, click Insured Billing, and enter the service code information. See Adding and modifying billing items (service codes) for MSP bills (British Columbia).

💡 Tip: You can quickly bill services codes that have been previously billed for the patient by clicking the icon next to Insured Billing and selecting the billing item.

📌 Note: If you selected an encounter template with insured billing items added, the billing items are displayed. Click a billing item to modify or delete it.

5. To save the billing item, click outside the Edit Billing Item window. The service code is added to the bill.

6. Click Insured Billing to add additional service codes.

7. To edit or delete a billing item, click it.

8. Sign the Encounter.

If your default billing status is Ready to Submit and there are no errors with the bill, the claim is submitted to Teleplan today at 6pm and the claim status updates to Submitted.

If the bill is missing information (such as a diagnosis or a billing practitioner), or the patient's health card number is invalid, and your default billing status is:

  • Draft - an error appears and the encounter is not signed. Fix the issue and attempt to sign the encounter again.

  • Ready to Submit - the encounter is signed but the bill is not submitted to MSP. The status of the claim is Attention Required and the individual bill items have a status of Invalid. Fix the issue. Once there are no errors, change the claim status back to Ready to Submit so the claim can be submitted to Teleplan.

💡 Tip: You can set the default status for new bills. See Setting the default billing item status for your account for more information.

📌 Note: The billing items do not appear in the Insured Billing of the patient's chart or in the Billing dashboard until you sign the encounter.

Updated January 19, 2022

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