The TELUS Health Collaborative Health Record (CHR), offers three patient-facing interfaces: eBooking, the patient portal, and the patient app (UpPatient). You can collaborate and engage with your patients using these tools, allowing them to play a more active role in their care.

These three interfaces are integrated within the CHR and allow patients to view their demographic information, request appointments, receive automated reminders and complete qnaires.

Patients can also send and receive messages using the patient portal and patient app.

For more information on each interface, see:

Review the tables below to compare capabilities for each interface and determine which one best suits your needs.

Enabling the interfaces

eBooking

Patient Portal

Patient App (UpPatient)

Clinic

You can enable eBooking per appointment type.

See Enabling eBooking for your clinic.

Only account owners can enable the patient portal. Contact TELUS CHR Support Team to enable Patient portal for your clinic. See Enabling the patient portal

💡 Tip: Once enabled, you can disable/enable it on a per patient basis.

To add the UpPatient app to your CHR, contact the TELUS Health support team through the in-app support bubble. See Contact us.

Once UpPatient has been added to your account,

you can enable the patient app by inviting patients from the patient chart.

See Inviting patients to access the patient app.

Alternatively, patient can also download the app and request access. See Creating an UpPatient account and connecting to a clinic (for patients).

Registration/ Login

eBooking

Patient Portal

Patient App

Patients can self register

Yes, if you allow new patients to book appointments.

📌 Note: Your clinic can NOT accept, merge or reject the self registration.

Yes

📌 Note: Your clinic can accept, merge or reject the self registration.

Yes

📌 Note: Your clinic can accept. merge or reject the self registration.

How do patients access the tool

URL:[domain].inputhealth.com/ebooking

Or patients click a link they receive via email or SMS (when appointment notifications or alerts are sent to patients).

URL:[domain].inputhealth.com/portal

Or patients click a link they receive via email or SMS (when you send them a message).

Download and open the patient app from the Google Play or Apple App Store.

Login details required

  • Last name

  • Date of birth

  • Sex

  • Patient identifier

  • Patient Identifier

  • Phone/email

  • Email

  • Password

Optional: patient can use biometric login

One time passcode with login required

Yes

Yes

No

Demographics

eBooking

Patient Portal

Patient App

Patient can view their basic demographic information

No

Yes

Yes

Patients can modify their basic demographic information

Yes, but only once they have requested an appointment.

Yes

No

Appointments

eBooking

Patient Portal

Patient App

Viewing Appointments

(past and/ or upcoming)

Yes but only the appointment the patients booked using eBooking.

Yes, all past and future appointments.

Yes, all past and future appointments.

Changing and cancelling appointments

Patients can change or cancel one specific appointment.

Patients can change or cancel any upcoming appointments.

Patients can change or cancel any upcoming appointments.

Booking appointments

Yes

📌 Note: You can disable eBooking for the entire clinic or only for specific appointment types. See Disabling eBooking for your clinic

Yes

📌 Note: You can disable patient portal on a per patient basis.

Yes

Messaging

eBooking

Patient Portal

Patient app

Viewing and replying to messages

No

Yes

Yes

Qnaires

eBooking

Patient Portal

Patient app

Complete assigned Qnaires

Yes, only pre-visit qnaires.

Yes, pre and post-visit qnaires.

Yes, but only pre- visit qnaires.

Complete available Qnaires

No

No

Yes

Bill payments

eBooking

Patient Portal

Patient app

Pay outstanding bills

No

Yes

No

📌 Note:

  • Email or SMS alerts and notifications direct patients to eBooking.

  • Message links that are received via email or SMS direct patients to the patient portal.

  • Qnaire links that are received via email or SMS direct patients to a separate Qnaires page on any device.

  • Virtual Visits links that are received via email or SMS direct patients to a virtual visits page on any device (if they do not have the patient app).

Updated August 30, 2021

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