Differences between eBooking, the patient portal and the patient app (UpPatient)

TELUS Collaborative Health Record (CHR) offers three patient-facing interfaces: eBooking, the patient portal, and the patient app (UpPatient). You can collaborate and engage with your patients using these tools, allowing them to play a more active role in their care.

These three interfaces are integrated within the CHR and allow patients to view their demographic information, request appointments, receive automated reminders and complete qnaires.

Patients can also send and receive messages using the patient portal and patient app.

For more information on each interface, see:

Review the tables below to compare capabilities for each interface and determine which one best suits your needs.

Enabling the interfaces

	eBooking	Patient Portal	Patient App (UpPatient)
Clinic	You can enable eBooking per appointment type. See Setting up and customizing eBooking for your clinic.	Only the TELUS CHR Support account can enable the patient portal. Contact TELUS CHR Support Team to enable Patient portal for your clinic. See Enabling the patient portal. 💡 Tip: Once enabled, you can disable/enable it on a per patient basis.	To add the UpPatient app to your CHR, contact the TELUS Health support team through the in-app support bubble. See Contact us. Once UpPatient has been added to your account, you can enable the patient app by inviting patients from the patient chart. See Inviting patients to access the patient app. Alternatively, patient can also download the app and request access. See Creating an UpPatient account and connecting to a clinic (for patients).

Registration or login

	eBooking	Patient Portal	Patient App
Patients can self register	Yes, if you allow new patients to book appointments. 📌 Note: Your clinic cannot accept, merge or reject the self registration.	Yes 📌 Note: Your clinic can accept, merge or reject the self registration.	Yes 📌 Note: Your clinic can accept, merge or reject the self registration.
How do patients access the tool	URL: [domain].inputhealth.com/ebooking Or patients click a link they receive via email or SMS (when appointment notifications or alerts are sent to patients).	URL: [domain].inputhealth.com/portal Or patients click a link they receive via email or SMS (when you send them a message).	Download and open the patient app from the Google Play or Apple App Store.
Login details required	Last name Date of birth Sex Patient identifier	Patient Identifier Phone/email	Email Password Optional: patient can use biometric login.
One time passcode with login required	Yes	Yes	No

Demographics

	eBooking	Patient Portal	Patient App
Patient can view their basic demographic information	No	Yes	Yes
Patients can modify their basic demographic information	Yes, but only once they have requested an appointment.	Yes	No

Appointments

	eBooking	Patient Portal	Patient App
Viewing Appointments (past and/or upcoming)	Yes but only the appointment the patients booked using eBooking.	Yes, all past and future appointments.	Yes, all past and future appointments.
Changing and cancelling appointments	Patients can change or cancel one specific appointment.	Patients can change or cancel any upcoming appointments.	Patients can change or cancel any upcoming appointments.
Booking appointments	Yes 📌 Note: You can disable eBooking for the entire clinic or only for specific appointment types. See Disabling eBooking for your clinic.	Yes 📌 Note: You can disable patient portal on a per patient basis.	Yes

Messaging

	eBooking	Patient Portal	Patient app
Viewing and replying to messages	No	Yes	Yes

Qnaires

	eBooking	Patient Portal	Patient app
Complete assigned Qnaires	Yes, only pre-visit qnaires.	Yes, pre and post-visit qnaires.	Yes, but only pre-visit qnaires.
Complete available Qnaires	No	No	Yes

Bill payments

	eBooking	Patient Portal	Patient app
Pay outstanding bills	No	Yes	No

📌 Note:

Email or SMS alerts and notifications direct patients to eBooking.
Message links that are received via email or SMS direct patients to the patient portal.
Qnaire links that are received via email or SMS direct patients to a separate Qnaires page on any device.
Virtual Visits links that are received via email or SMS direct patients to a virtual visits page on any device (if they do not have the patient app).

Updated August 30, 2021