TELUS Health Connect comes included as part of your TELUS Collaborative Health Record (CHR) software. It is enabled by default for all new clinics. However your clinic may still be using one of our older patient-facing applications (eBooking or the patient portal).
You can collaborate and engage with your patients using these tools, allowing them to play a more active role in their care.
These three interfaces are integrated within the CHR and allow patients to view their demographic information, request appointments, receive automated reminders and complete qnaires.
Patients can also send and receive messages using TELUS Health Connect and the patient portal.
For more information on each interface, see:
Review the tables below to compare capabilities for each interface and determine which one best suits your needs.
Enabling the interfaces
| eBooking | Patient portal | TELUS Health Connect |
Clinic | You can enable eBooking per appointment type. | The patient portal is no longer being enabled for new clinics. | To add TELUS Health Connect to your CHR, contact the TELUS Health support team through the in-app support bubble. See Contact us.
Once Connect has been added to your account, all patient notifications direct patients to download and use the app.
Alternatively, patients can also download the app and link their account with your clinic. Refer to Setting up TELUS Health Connect (for patients). |
Registration or login
| eBooking | Patient portal | TELUS Health Connect |
Patients can self register | Yes, if you allow new patients to book appointments. 📌 Note: Your clinic cannot accept, merge or reject the self registration.
| Yes 📌 Note: Your clinic can accept, merge or reject the self registration.
| Yes 📌 Note: Your clinic can accept, merge or reject the self registration. |
How do patients access the tool | URL: [domain].inputhealth.com/ebooking
Or patients click a link they receive via email or SMS (when appointment notifications or alerts are sent to patients). | URL: [domain].inputhealth.com/portal
Or patients click a link they receive via email or SMS (when you send them a message). | On a cell phone or tablet they can download and open the TELUS Health Connect app from the Google Play or Apple App Store.
On a computer they can navigate to https://thconnect.telushealth.com |
Login details required |
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|
Optional: patients can use biometric login. |
One time passcode with login required | Yes | Yes | No |
Demographics
| eBooking | Patient portal | TELUS Health Connect |
Patient can view their basic demographic information | No | Yes | Yes |
Patients can modify their basic demographic information | Yes, but only once they have requested an appointment. | Yes | Yes |
Appointments
| eBooking | Patient portal | TELUS Health Connect |
Viewing appointments (past and/or upcoming) | Yes, but only the appointment the patients booked using eBooking. | Yes, all past and future appointments. | Yes, all past and future appointments. |
Changing and cancelling appointments | Patients can change or cancel one specific appointment. | Patients can change or cancel any upcoming appointments. | Patients can change or cancel any upcoming appointments. |
Booking appointments | Yes
📌 Note: You can disable eBooking for the entire clinic or only for specific appointment types. Refer to Disabling eBooking for your clinic. | Yes
📌 Note: You can disable the patient portal on a per patient basis. | Yes |
Messaging
| eBooking | Patient portal | TELUS Health Connect |
Viewing and replying to messages | No | Yes | Yes |
Patient initiated messages | No | No | Only with TELUS Health Connect Pro. |
Notification types | Email & SMS | Email & SMS | Basic: Email & SMS |
Automatic responses | No | No | Only with TELUS Health Connect Pro. |
Qnaires
| eBooking | Patient portal | TELUS Health Connect |
Complete assigned Qnaires | Yes, but only pre-visit qnaires. | Yes, pre and post-visit qnaires. | Yes, but only pre-visit qnaires. |
Bill payments
| eBooking | Patient portal | TELUS Health Connect |
Pay outstanding bills | No | Yes | Yes |
Updated January 8, 2026