Previously, archived injections appeared in the summary view of the patient chart. Additionally, when the injection variable was present in a letter template, it pulled in the patient's archived injections along with current injections. This has been fixed. You no longer see archived injections in the patient chart summary view nor in a letter template with injections as the variable.

When booking appointments for Sunday January 2, 2022, you were unable to see them in the scheduler when looking at it in a week view. This has been fixed. All appointments booked for January 2, 2022 can now be seen in the day and week view.

Previously, when you received a patient’s lab result with serum hemoglobin and urine hemoglobin results, they appeared in the patient chart under Lab results in one section. They were thus trended together on a graph. We have fixed this bug. Both results now appear in separate rows under Lab results (Hemoglobin - Hematology Panel and Hemoglobin - Urine Chemistry/Micro) and you can now trend them in separate graphs.

When users in British Columbia and Manitoba created an insured billing item, the base amount did not display the last decimal, i.e. $20.2. This has been fixed. The second decimal on base amounts for all insured billing items are now displayed.

Previously, when deleting a file tag the tag was removed from all historical patient files in the CHR. You can now delete file tags and they are not removed from historical patient files in the CHR. For more information on deleting file tags, see Configuring file tags.
Similarly when you deleted patient status tags they disappeared in the patient charts that they were applied to. You can now delete patient status tags in settings and they are not removed from the charts that they were previously applied to. For more information on deleting patient status tags, see Creating patient status tags.

We released an improvement in August 2021, when clicking on your profile icon, you see the up to date Collaborative Health Record (CHR) version number. We have now included the product Name “CHR” in front of the version number.

Previously, when using the copying shortcut at the top of a patient chart to copy and paste the patient’s GP, it copied the primary practitioner information. This has been fixed. When you click on the GP field, it now copies the Family Doctor so that you can paste it elsewhere.

We fixed a design issue: When a provider or a patient leaves a virtual encounter, the alert message that appears is now clear.
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Need to freshen up on your prescription workflows? See our videos on prescriptions and medications:

Creating prescriptions (5:02)
​Reviewing and renewing prescriptions (2:25)
​Viewing interaction warnings (3:54)
​Faxing prescriptions (1:17)
​Stopping medications (1:53)

Prescribing compounds (1:31)

Prescribing non medication treatments (1:01)

Prescribing medications with variable doses (2:32)

Recording externally prescribed and over-the-counter medications (2:19)

Using frequent medications (2:17)

Deleting and cancelling prescriptions (2:40)

Sending prescriptions to your front-end staff to print or fax for you (1:26)

Adding pharmacies to the TELUS Collaborative Health Record (1:24)

Printing and faxing signed prescriptions (front-end staff workflow) (2:21)

Setting a patient's preferred pharmacy (1:19)

Managing your clinic-wide frequent medications (1:59)

Additionally, we have added many help articles related to prescriptions and medications here.
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Do you have a new provider starting at your clinic? Our first customer eLearning course is now available: Creating prescriptions and managing medications for providers.