What’s new in the CHR
Improvements
Introducing the Homepage
📌 Note: This feature is not yet available for clinics using role-based access control. It will be enabled in the future.
A dashboard with widgets, the Homepage provides a concise yet comprehensive overview of the items that you typically need to action at the start of your day, such as the day's schedule, requested appointments, unsigned encounters and urgent messages. It is also a great way to stay connected with your clinic and field through the Public health feed and a clinic Bulletin board.
To access your Homepage, from the main menu, click the Homepage (house) icon.
So that you can start your day with the Homepage, we suggest making it the default page that opens when you log into the CHR. You can also customize what appears in some of the widgets on your Homepage.
New Pathways icon
Since the Homepage uses the house icon which was previously used for Pathways, there is a new Pathways icon. It is immediately below the Homepage icon in the main menu.
Editing patient allergies on a form
You can now configure a form to auto-populate a patient’s allergies. When you add the form to the patient’s chart, the allergies are displayed as text and you can edit the list of allergies. This is useful, for example, to remove allergies that are not applicable for that form. Any changes you make to the allergies on the form are not saved to the patient’s Allergies list.
For more information, refer to Configuring your form and cover page templates to autofill.
CHR Connect: Patient self check-in disabled
📌Note: This feature must be configured by the TELUS CHR Support account.
You can now choose if a patient can check themselves into an in-office (physical) appointment. This is helpful to prevent patients checking in even if they will be late, or if you prefer to check the patient in yourself to follow a specific intake process.
By default, this option is disabled meaning patients do not have the option to check themselves into an in-person appointment. To enable it, contact the Support team.
For more information, refer to TELUS Collaborative Health Record Connect Settings.
Alberta: Generating a PDF copy of C151, C050S and C151S WCB forms
In addition to the C050E form, you can now also generate a physician’s copy of the C151, C050S, and C151S forms. Beside the WCB form status on the bill, click the Prepare PDF copy icon and then choose Physician copy.
For more information, refer to Generating a PDF copy of a Workers' Compensation Board form (Alberta).
Alberta: Filtering by patient status when performing bulk actions for a CPAR panel
When you bulk assign, move, or remove patients from a panel, you can now use Patient Status as criteria to include the appropriate patients. For example, to move only patients with an active status into a provider’s panel. Previously you could use only Status Tags, which did not take into account the patient’s actual status in the CHR and could result in incorrect patients in a panel.
In Settings > CII/CPAR > Mass Actions, select a Patient Status from the list. The available statuses are the same ones as the Patient Data > Demographics section of the chart.
For more information, refer to Performing bulk actions for a panel.
Ontario: Viewing the appointment time for an Ocean eReferral
When you send an Ocean eReferral via the CHR, once the patient has an appointment booked, the appointment time is now shown in the CHR along with the appointment date. This is useful if you are notifying the patient of the appointment.
Role-based access: Granular permissions for Cases
For clinics using role-based access control, you can now set specific user permissions for Cases. This improves data security and privacy for patients while providing more flexibility to create customized roles and access levels for users.
The new Cases permissions you can set are All, List, Read, Create, and Delete. Previously, access to Cases was controlled by the Patients permission. So that no functionality is lost, all users with the Patients permission now automatically have the corresponding Cases permission.
For more information, refer to Role permission options (role-based access control).
Fixes
Below is a list of bugs we have identified and fixed in this release. For more information, contact our TELUS Health support team.
When you rotate pages in the Document Editor and click Apply, it no longer creates a duplicate in Patient Files with today’s date.
To prevent long Family Doctor and Referring Practitioner names from being cut off, these fields are now on separate lines in the patient demographics.
In the Outbox, the i icon is once again available and opens files sent via Share > Forward or not attached to a message.
When sending a message from a lab result and applying a message template with patient data variables, the patient data populates in the message.
The growth chart for female patients no longer shows duplicate entries.
When you edit patient data (such as vitals) in a Qnaire response in your Inbox, the changes are saved.
When creating a PDF copy of a letter, the window no longer fills most of the screen.
If you open the Forms section of a patient chart while in Summary view, add a form, apply an autofill template, and then toggle off Summary view, you can once again continue editing the form.
When adding or editing a location, the Public field in the eBooking tab is now labelled Important Message to make it clear what this field is used for. You can also hover your cursor over the i icon to see a tooltip with a description of the field.
For clinics using Healthcare Directory: When you Collect Data from the Qnaires section of an encounter, you can search the Healthcare Directory for the patient’s Family Doctor and Referring Practitioner if those fields are present on the Qnaire.
For clinics using location-based access: My open cases now show all cases where you are the assigned provider on the case, regardless of the patient’s location or primary practitioner.
Ontario: The status of an Ocean eReferral is updated even if you change the Reason for Referral in the CHR.
PEI: When adding a patient from the Client Registry, the identification is now automatically marked as the Primary identification.
PEI: Lab results with the same accession number are no longer duplicated in the patient’s chart.
PEI: Users who do not have permission to create or update Contacts no longer see matches from the Provider Registry when searching for a pharmacy, since selecting a remote pharmacy requires these permissions.
What's new in the CHR help
Here’s what we recently added to the CHR help:
Ontario: After sending an Ocean eReferral from the CHR, you can now track the status of the eReferral within the CHR. For more information, refer to our new help topic Tracking the status of Ocean eReferrals.
In order to stay current, we’ve given these troubleshooting articles a makeover:
We also updated the Viewing and updating entries in the patient data section article to better showcase the actions you can do from the Patient Data section of a patient's chart. For example, graphing data properties and managing patient data alerts.