Virtual visits are the key functionalities within the TELUS Collaborative Health Record (CHR) that enable you to digitally engage with your patients.

Virtual visits are conducted directly within your patient's chart, allowing for ease of documentation, access to information, and optimization of your clinic workflow.

Just like all features within the CHR, virtual visits follow the rigorous standards of our terms of services with built-in data encryption. This means that the data transmitted between the website and the servers are transmitted over a secure connection (https), which is encrypted for you and your patients’ security. By doing this, other network providers will not be able to read or intercept any of your communication conducted through a virtual visit.

Yes. The patient automatically receives an email 5 minutes before the scheduled appointment time, but you can also send an invitation from the Pathway at any time.

Yes. You must manually add the patient to a Pathway phase, and start the virtual visit. For more information, see Starting an unscheduled virtual visit.

Not unless the patient has signed in. If it is before the appointment time and the patient has not yet checked in, you can only use the chat functionality. If you Start Video Chat before the patient has signed in, when they do sign in they are not prompted to accept a call from you and your screen will show Waiting. You will not be able to see or hear each other.

Yes. As long as the virtual visit is in a Pathway phase, and the patient has signed in, you can start the visit.

Yes, but you must manually add the appointment to the Pathway. For more information, see Manually adding a patient with an appointment to a Pathway. The patient will receive a virtual visit email invitation shortly after you change the appointment to a virtual visit.

Only if they are in the same physical location. Two people cannot use the same virtual visit email link and access code to join the visit.

📌 Note: If you are using CHR Connect for your virtual visits, you can conduct group virtual visits. For more information, refer to Inviting a guest to a virtual visit.

Patient readiness for the virtual visit can be viewed within the virtual visit panel in the patient chart. This includes if they are logged in, confirmation of their consent, and if they have access to the camera and microphone.

💡 Tip: You can see how long the patient has been waiting.

The initial video screen is embedded in the left-hand panel to allow you to prioritize the view of your patient chart. However, if you wish to maximize your video screen, you can easily do so by clicking the maximize button in the top right corner. This will open up the video in the middle of your screen and you will be able to manually resize and move the box to any location on the screen that suits you.

📌 Note: The X (close icon) in the above video does not close the virtual visit. It simply moves the screen back to the left-hand panel.

For privacy reasons, you cannot record your virtual visit.

Yes. See Attending a virtual visit with your provider (for patients) for complete instructions for patients joining a virtual visit.

For TELUS Collaborative Health Record (CHR) Connect:

Yes. By default, the virtual visit opens in a thumbnail view in the left pane of the chart.