⚠️ Important: You must have a MDBilling account set up to bill in the CHR. See Integrating your CHR account with MDBilling.

Creating provincial (OHIP) bills from an encounter, associated to an appointment, is the standard billing workflow for providers. See Creating provincial (OHIP) bills from encounters. However, there are unique situations when you create bills that are not attached to appointments or encounters, like submitting annual cumulative preventative care bonuses to the Ministry of Health (MOH) which are billed using a fake patient chart.


1. From a patient's chart, click Start/Open > Insured Billing.
The Insured Payments window appears.

💡 Tips:

2. Click +New Payment. A New Insured Payment window appears.

3. Complete or change the following bill fields, as necessary. For more information, see Creating provincial bills.

a) Status: defaults to your selected default billing item status (Draft or Ready to Submit). If you have any payment tags configured (see Creating payment tags), you can also select one or more from the bottom of the list.

b) Location: if you have more than one location, select the location where the patient was seen from the list.

c) Payment Issuer: Ensure Ontario Health Insurance Plan (OHIP) is selected.

d) Patient/Identification: The patient's information is auto-populated based on the chart you created the bill from. If this is not the correct patient, cancel the bill and open the correct patient's chart.

💡 Tip: You can easily see the patient's health card validation (HCV) status. A green box appears next to a valid health card number and a red box appears next to an invalid health card number. To update the patient's demographic information on the bill, click the patient's name. However, this does not update the information in the patient's chart. To change the patient's demographic information on the chart (which will then apply to the bill), click the person icon.

e) Billing Practitioner: If you are a provider, by default your name is displayed. If you are not a provider, you must select a billing practitioner. Click No Provider Selected, and then click No Provider Selected again in the window that appears. Search for the appropriate provider. Under Available Billing Provider, select MD Billing.

⚠️ Important: The billing practitioner must be connected to MDBilling in order to submit bills. Do not create any bills within the CHR until your contact at TELUS Health informs you that the MDBilling integration is complete.

f) Service Date: If you are logged in as a billing provider and the patient had a recent (past) appointment booked in your schedule, the date defaults to the appointment date. Otherwise, the service date defaults to today's date. Click the date to select a different one from the calendar, or to select a date from a list of the patient's Latest Appointments.

g) MOH Group: Click MOH Group to enter or change the group number for this bill, if necessary.

h) Referring Physician Billing Number: If there is a Referring Practitioner specified in the patient's demographics, their billing number appears here. If there is no referring provider specified and the bill requires one, either type the referring provider's billing number or click the magnifying glass icon to search for the provider in your list of contacts.

i) Service Location: if you are required to submit SLI codes, select an SLI code from the list. ⚠️ Important: If you are using SLI codes, you must enable a setting in your MDBilling portal. See Enabling Service Location Indicator codes for more information.

j) WSIB: If the bill is to be paid by the MOH but is WSIB-related (such as minor assessment because of work injury), click WSIB and select Yes.

4. Add the service codes to the bill. Click + Add Fee Item. A Edit Billing Item window appears.

💡 Tip: If you previously created billing items for the specific patient and you want to use the same codes, click the clock icon next to +Add Fee Item and select a billing item from the list.

5. Complete the applicable fields:




  1. If you want to search by code, start typing the code in the first search box.

  2. If you want to search by description, start typing the description in the second search box.

  3. Matched are displayed, select one from the list.

💡 Tip: Select the star icon next to the specific code to save the code to your favourites. Every time you create a bill, the starred favourites appear first in the list.

Base Amount

The fee amount of the code you selected is automatically populated.

📌 Note: The amount can be manually changed if applicable.


If the code requires time units or number of services, such as codes for surgery, type the number of units or click the up or down arrow.

Diagnosis Codes

Enter the diagnosis code, or start typing a description to search for and select a diagnosis code from the list.

💡 Tip: Select the star icon next to the specific diagnostic code to save it to your favourites. Every time you create a bill, the starred favourites appear first in the list.

📌 Note: The list of diagnosis codes available depends on what is selected as your Default Diagnosis Template in Settings > Templates. See Configuring diagnostic codes for your account.

Service Date and Time

The date and time defaults to the service date (and time) you set earlier.

To change this date and time for the specific billing item, click the calendar and clock icons.

This is useful when you see a hospital patient daily and you want to create multiple billing items with different dates under one claim.

5. To save your changes, click outside the Edit Billing Item window when you are finished adding the service code.

6. Click + Add Fee Item to add additional service codes.

💡 Tip: Click the billing item to edit or delete it.

9. To add internal only notes associated to the bill, under Internal Notes, click in the empty box and type. These notes are not included in the submitted claim.

10. Click Save. Depending on your settings, the claim status either remains as Draft or it changes from Ready to Submit to Submitted or Attention required. See CHR Billing statuses for more details.

Updated November 16, 2021

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