You can now book appointments directly from a patient's chart. This eliminates the need to switch between different sections of the CHR when booking patient appointments.

From the patient summary view in the Appointments section, click the + icon. Or, from the Start/Open menu, select Appointments and in the top right click + New Appointment. The floating schedule window opens. When you select a time, the appointment booking window opens with the patient's information automatically populated.

Once you have booked an appointment, the schedule window automatically closes and the Appointments section list updates.

For more information, refer to Booking appointments from a patient’s chart.

Diagnostic codes and their descriptions in encounter PDFs now appear as a bullet-point list at the beginning of the Assessment and Plan section, rather than under the Physical Exam section.

When you collapse or expand the Opened patients list, the CHR now remembers your preference until you manually change it. This allows you to maintain your preferred layout even after logging out and back into your CHR.

You can now include up to three patient identifiers on prescriptions. Previously, prescriptions could only display a single patient identifier. This allows for additional information, such as treaty card numbers, RCMP numbers, or third-party insurance numbers to be displayed directly on the prescription.

In the patient demographics (Update Information window), when editing or adding patient identification details, select the new checkbox to include the specific identification on prescriptions.

An Rx icon appears beside the patient identification in the patient demographics section and the Identifications section of the patient dashboard, indicating that it will appear on prescriptions.

For more information, refer to Adding or editing patient identifications.

📌Note: TELUS Health must manually enable this feature following the release. To ensure a smooth transition, this feature will gradually be made available over the next several weeks.

As part of our ongoing usability and design improvements, we updated the interface when searching for a diagnosis in the Medical History, Surgical History, and Family History sections of the Health Profile.

As part of our ongoing usability and design improvements, the Presenting Issues settings uses clearer labels and button styles. The page now has a tabbed layout offering a clearer view of your Active and Archived items. To edit a presenting issue, click the pencil icon beside it. The previous strike-through eye icon to archive a presenting issue has been replaced with a trash can icon.

When you add or edit a presenting issue, the Presenting Issue Settings window opens with an updated interface. For more information, refer to Creating presenting issues (reasons for visit).

If you have French enabled in your CHR, you can now create and edit presenting issues in English and French. For more information, refer to Creating presenting issues (reasons for visit).

Once configured, the presenting issues are displayed across all areas of the CHR in your currently-selected language. These areas include encounter template settings, eReferral settings, encounter notes, referral forms, and when booking appointments.

Patients can now view presenting issues (reason for visits) in their preferred language when using eBooking, the patient portal, and appointment notifications.

You can now view additional demographic information by hovering your cursor over a patient's name in:

Previously, when printing, faxing, or sending an e-prescription within an encounter, the status icons didn't update until you signed the encounter. Now, these icons update immediately upon saving. This provides an instant visual confirmation that prescriptions have been printed, faxed, or electronically sent.

There is a new CHR Connect App permission to access the CHR Connect App and Patient Portal settings in the main menu. This improves security control while providing more flexibility to manage user access levels.

Previously, you controlled access to these settings with the Scheduling settings permission. The TELUS CHR Support account automatically has this permission enabled, and all other accounts have it disabled.

For more information, refer to Role permission options (role-based access control) and User permissions.

If your CHR is configured with a Stripe integration and you're using a point of sale (POS) terminal, when you collect payment and select the payment method, the options are more streamlined to make collecting payments more efficient.

When you add a payment, you now see a simplified list of payment methods.

For more information, refer to Collecting payments from patient charts using Stripe.

📌Note: If you do not have an existing Stripe integration and want to sign up, contact chrconnectsupport@telus.com.

You can now receive Canada Diagnostic Centres (CDC) lab results electronically in your CHR, providing faster access to patient test results.

To enable this service, you must submit the service request form to Alberta Health Services by fax (1-870-644-1792), email (AHS.Provider_Requests@ahs.ca), or electronically via their website.

For clinics using CHR Connect Pro, you can now make Qnaires available in the CHR Connect app that patients can fill in and submit at any time without you needing to send or assign them.

To set up self-initiated Qnaires, go to the Qnaires and click Self Qnaires. From here you select Qnaires and designate which inbox should receive the patient response.

For more information, refer to Setting up self-initiated Qnaires for CHR Connect.

For clinics using CHR Connect Pro, you can now have more than three CHR Connect In-App campaigns active at the same time. This allows you to target different patient groups and send various messages or reminders to your patients.

Push notification timing has also been optimized. For future-scheduled CHR Connect In-App campaigns, the notification is now sent at 11 AM (clinic's timezone) on the campaign start date.

For CHR Connect In-App campaigns that you create and start on the same day, patients receive notifications within one hour of the campaign being started.

For more information, refer to Sending CHR Connect campaigns to patients.

📌Note: TELUS Health must manually enable this feature following the release. It could take up to 24 hours before you see the functionality.

You can now update Workers' Compensation Board (WCB) claims that have been in a Submitted status for over 30 days without a remittance response. You can change these claims to a Refused, Cancelled, or Completed status.

From the Insured Payments section in the patient chart, find the bill you want to correct and click the Apply Correction icon beside it.

For more information, refer to Applying corrections to Workers' Compensation Board (WCB) claims (Alberta).

The bulk status change feature now includes additional validation for WCB insured claims. In the Billing dashboard, when using the mass action icon to update multiple claims, the system prevents status changes for Submitted and Completed claims.

If you attempt to bulk change the status of Submitted or Completed payments, an error message appears.

📌Note: You can still bulk change the status of claims that are in Draft, Ready, and Attention/Refused status as needed.

For more information, refer to Bulk changing the status of insured claims.

You can now submit Alberta WCB bills for patients without a Canadian health number (out-of-country patients).

When you submit a C570 correction form and use the WCBREM fee code to indicate a removal, the system now automatically updates the status to Adjusted upon acceptance, allowing you to complete or cancel the form.

If the claim is refused, you'll receive explanatory messages and you can choose to complete, cancel, or resubmit the claim.

When you create or update WCB fee items, the CHR now validates that service dates cannot be before the date of injury, preventing incorrect WCB billing submissions.

When you are working on a WorkSafeBC form within an insured payment and you close it without saving, you now receive a confirmation prompt asking if you want to close without saving. This helps prevent accidental data loss while completing Form 8/11 reports.

The warning appears when:

TELUS Health offers a Medicare billing service as part of your CHR license subscription.

You can now create and submit claims directly to New Brunswick Medicare through the CHR. For more information, refer to Provincial billing workflow (New Brunswick).

Before you can bill the province through the CHR, you must register with New Brunswick Medicare. TELUS Health will then integrate your CHR account with the Medicare Claims Entry (MCE) web-based billing service. For more information, refer to New Brunswick Medicare Claims Entry (MCE) billing integration.

When you create an insured bill from the Visits dashboard, the Start Time and End Time will automatically populate in fee items. This is consistent with bills created from an encounter or patient chart when linked to an appointment. When both times are populated, the Time Spent is automatically calculated.

📌Note: This function is controlled by two insured payment settings: Fill start time from the linked appointment and Fill finish time from the linked appointment. They are both enabled by default.

When you add a billing item in an insured bill, the Referring Practitioner field now automatically populates the Referring Provider from the patient chart if the provider is in the list of eligible referring providers supplied by New Brunswick Health in the CHR.

If you edit a bill that does not have a Referring Practitioner, when you click into the field the patient's current referring practitioner appears at the top of the list, above your favourites.

For more information, refer to Adding a referring provider to a provincial bill (New Brunswick).

📌 Note: New CHR versions are released on a regular bi-weekly schedule. However, there are times where a fix is released prior to the next scheduled release. These off-schedule release fixes are documented in the separate off-schedule release notes.