📌Note: The new license management system only applies to clinics with standard TELUS Health CHR contracts; custom or Input Health contracts are excluded.
A locum is a health professional who temporarily takes the place of an existing health professional at the clinic for reasons such as vacation, maternity leave or short-term illness.
📌 Note: If the provider you need to add is not a locum, refer to adding a new provider for your province:
Locums are set up with their own TELUS Collaborative Health Record (CHR) account. We suggest having both the locum’s and the provider’s accounts active. You may also deactivate the original provider’s account during the locum period; note the following implications of deactivating the original provider's account.
You lose access to their billing, schedule, inbox and eBooking.
Ordered labs will be received in the miscellaneous inbox instead of the provider-specific inbox.
You cannot select the original provider for forms, letters, etc.
Upcoming appointments must be moved to the locum's schedule.
If both accounts are active, you will be billed for both. The TELUS Health billing team reviews the usage of the CHR for each month and maps all of the active users into a specific license type and usage category (full time, part time, or casual). In the scenario of a locum, where the original provider does not need access to the CHR, the TELUS Health account management team is able to override the original provider’s fee. To make this alternative billing arrangement, you must discuss your specific scenario with them before the 1st day of the month the locum is working. Email CHRAccountManagement@TELUS.com with “locum” in the subject line.
Generally, the locum works from the original provider's schedule, inbox etc. When creating the encounter note from the schedule or Visits tab, details such as the billing number default to the original provider. The locum needs to manually adjust every encounter to make themselves the billing provider. You can also create a schedule dedicated to the locum, and reference the original provider.
When a locum orders labs via our configured forms, they can CC the original provider so that the lab is sent to both the locum and the provider's inbox.
For billing, we suggest that the locum uses their own billing number and has their payee number (British Columbia and Alberta) or group number (Ontario) set the same as the original provider’s. Once payment is received, the clinic determines how much should be given to each provider.
Adding a locum in the CHR involves the following tasks:
Inviting the locum (administrator).
Signing up for the CHR (locum accepts email invitation).
Assigning a role and permissions to the locum (administrator).
Updating your user profile information (locum).
📌 Notes:Depending on how you will bill and order labs, you will add your billing number and the provider’s payee number (British Columbia and Alberta) or group number (Ontario).
It should be clear that you are replacing the original provider. Under Full Name or Credential Initials add (Locum for "original provider's name").
Deciding if the locum will work from the original provider's schedule and inbox or if you want to transfer everything to the locum. You can only mass transfer scheduled appointments and Qnaires if you deactivate the original provider’s account.
If the locum is working from the original provider’s schedule, you do not need to do anything. Review the schedule with the locum and adjust the hours if needed. See Adding flexible working hours to provider schedules.
To transfer appointments from the original provider to the locum, see Deactivating CHR user accounts.
Adding the locum’s billing integration to your CHR. Contact the TELUS Health support team through the support chat. See Contact us.
Configuring the locum's lab workflow. If the locum needs their own lab integration, contact the TELUS Health support team through the support chat.
Inviting a locum in the CHR
Go to Settings > Account information > Members.
To invite a locum to the CHR, fill in the following fields:
In the Type field, select Practitioner.
In the Type Classification field, select Locum.
Enter the locum’s Email address.
Add one or more Locum periods:
Click Add locum.
In the Add locum window, select the Practitioner Being Replaced by the locum.
Select a Locum Start Date and Locum End Date.
📌Note: The locum will continue to have access to the CHR two weeks after the defined end date.
Click Save. The locum information appears.
📌 Note: You can add multiple locum periods.To edit a locum, click it.
To remove a locum, click the X icon on its right.
Click Invite. An invitation message is sent to the email address entered for the user inviting them to log in, confirm their information and create a password.
📌Note: The locum invitation can be sent out up to one week before their start date. If you create the account in advance, a Delayed invitation window appears with the date the invitation will be sent.
Once the user accepts the invitation and logs into the CHR, in their user profile, they can see the information on their active locums.
During the locum period, if the practitioner that is being replaced by the locum logs into the CHR, a warning banner appears at the top of the screen and remains in place until the end of the active locum period.
Once the locum period is over, the locum continues to have access to the CHR for an additional 2 weeks to complete administrative and billing tasks. The user will receive a notification starting one week before they lose access to the CHR and every time they log in until they dismiss it.
After the 2 week grace period, they can no longer log into the CHR. If the locum has additional locum periods upcoming, they will regain access for the start of that period and no further action is required. If there are no upcoming locum periods for the locum user, you may deactivate the user to keep your user list uncluttered.
📌Note: You can add, edit or remove a locum period for an existing locum. Refer to Updating users' general profile information and settings.
Updated December 1, 2025