If a new provider joins your clinic, you can set them up in a few easy steps.
📌 Note: There is a charge for each provider who uses the TELUS Collaborative Health Record (CHR). New providers will be automatically included in your TELUS CHR account bill going forward. For more information, see Understanding your CHR account bill.
Adding a new provider in the CHR involves the following tasks:
Inviting the user (administrator).
Signing up for CHR (provider accepts email invitation).
Assigning a role and permissions to the new user (administrator).
Updating your user profile information (provider).
Setting up the provider's schedule (administrator or provider).
Setting up MDBilling integration by completing this Google form (administrator or provider). You will need the provider's name, email address, phone number, CPSO/licence number, billing number, medical discipline, billing district (Hamilton, Oshawa, or Toronto), and whether the provider is billing solo or group (and group number, if applicable).
Setting up the fax integration. Generally, the CHR will already have a fax integration configured (Integrated eFax or SRFax). If so, there is nothing you need to do. However, if the new provider requires their own fax configuration, TELUS Health will need to configure this for you.
Setting up lab integrations:
Lab | Action |
Dynacare | Fill out the eResults User Registration form on the Dynacare website. A Dynacare representative will contact you once they have created your account.
📌 Note: You'll need to provide the existing Dynacare integration credentials to ensure the provider is added to the existing Dynacare feed into your CHR. You can obtain this information from your Project Manager or the TELUS CHR Support team.
For more information or if the lab integration is not configuration for your clinic, refer to Integrating Dynacare eResults with your CHR account. |
Excelleris (LifeLabs) | Fill out HL7 Health Care Provider Setup Form and email it to Excelleris excelleris-support@lifelabs.com.
📌 Note: you'll need to provide the existing Excelleris integration credentials to ensure the provider is added to the existing Excelleris feed into your CHR. You can obtain this information from your Project Manager or the TELUS CHR Support team.
For more information or if the lab integration is not configuration for your clinic, refer to Integrating Excelleris (Lifelabs) with your CHR account. |
Health Report Manager (HRM) | If the CHR is already configured with HRM, contact your OntarioMD Practice Advisor to complete the process of adding another provider.
For more information or if the lab integration is not configuration for your clinic, refer to Getting connected to HRM. |
Ontario Laboratory Information System (OLIS) | If the CHR is already configured with OLIS, contact your OntarioMD Practice Advisor to complete the process of adding another provider.
For more information or if the lab integration is not configuration for your clinic, refer to Getting connected to OLIS. |
Med-Health labs | Contact Med-Health Laboratory directly to add another provider.
For more information or if the lab integration is not configuration for your clinic, refer to Integrating Ontario Med-Health labs with your CHR account. |
Bio-Test labs | Contact Bio-Test Labs directly to add another provider.
For more information or if the lab integration is not configuration for your clinic, refer to Integrating Ontario Bio-Test labs with your CHR account. |
Alpha labs | Contact Alpha labs directly to add another provider.
For more information or if the lab integration is not configuration for your clinic, refer to Integrating Ontario Alpha labs with your CHR account. |
Updated September 26, 2024